Do you need a web based help desk software that easily tracks and manages customer and/or end-user e-mails? Does it need to efficiently track and manage trouble tickets? Does it need to create a trouble ticket for an entire department or group?

If your company provides active ticket customer support to many users but you only have one or two IT technicians, you need a help desk software that:
- Uses trouble ticket rules to automatically escalate
- Can provide ticket templates for repetitive issues
- Has unlimited user-defined fields
- Is permission driven
- Notifies managers of ticket and issue responses
- Tracks time spent on issues
- Prints tickets
- Provides customizable reports
- Gives the options of searching trouble tickets by any field and viewing ticket histories withing the customer or conact record

If any of this sounds interesting to you, contact us for more information or a free trial today.