What is web help desk software?
Web help desk software is nuts and bolts your help desk agents need and the personalized help your clients desire–hosted on the web (Internet). That means the company from whom you get the software actually activates the software and hosts it so that it resides on a web server that your clients and agents can access at any time from any place.
There are over 400 different help desk softwares available. However, not all are web-hosted.
No Risk Help Desk Software
Web help desk software poses very little risk to your company.
- Rapid – one week or less – start-up
- Complete training
- Full supported with call-in or e-mail technical help
- Simple, but flexible and powerful structure
- Free trials are readily available, usually with all the help you need
Several features keep your costs for web help desk software low:
- No start-up costs
- No licensing fees
- No hardware to purchase, have installed, or get updated
- No software to purchase, install, or update
- Many have a “pay-per-seat” plan which is near $20 per seat
