Web Based CRM Software

Web Based CRM Software (click to enlarge)

1. “Cynergy had more features available
2. than any other Web Based CRM Software
   
3. I could find.  We were able to mold the
4. Software around our business”
5. J. Trimble, Trimble Industries
8. *  END USER PORTAL
9. *  Email TICKETING
10. *  ESCALATION ENGINE
11. * WEBSITE CHAT MODULE
12. * ASSET MANAGEMENT
13. * PRODUCT/INVENTORY MGT.
14. * EXTREMELY CUSTOMIZABLE
15. * CUSTOM DASHBOARDS
16. * OVER 300+ MGT. REPORTS

Knowledge Center Software

Our complete Web Based CRM Software can be purchased three ways:

1. As a self-hosted solution on your server (you buy it, you host it)

2. As a Cynergy-hosted solution on one of our secure servers (you buy it, we host it)

3. As a “pay-as-you-go” monthly subscription solution on a secure server (pay monthly)

Purchase the moderately priced modules separately, as you need them, or not at all. End users have unlimited licensing.

How Cynergy Web Based CRM Software Works for You

Cynergy software improves communications between Help Desk customer service reps and customers or employees with the Cynergy Web Based CRM ticketing system.

Cynergy ticketing software can also be easily customized with multiple user defined fields, colors, labels and multiple addresses or phone numbers. If you need to be able to view only “your” help desk tickets, or if you want to be able to view everyone’s outstanding issues, Cynergy gives you Special Permissions that allow this.

Cynergy’s help desk and CRM suite of solutions can be modified to allow strategic permissions and security among your internal employees and external customers. We also allow three methods for submitting tickets and our new Project Management module allows conversing and benchmarking throughout the launching and completion of a project.

Why Cynergy Web Based CRM Software is the Answer

Cynergy was released to the public 7 years ago due to our extensive background and experience with CRM products such as HEAT, Remedy, BMC, Saleslogix, and Goldmine.

Several years ago, we built a special module for clients with a special need to track leads and prospects. Our Opportunity “pipeline” module was the result, and allows salespeople the same remote access to Cynergy Help Desk Solutions that your support people use or the salespeople can track their own opportunities via the Cynergy Opportunity Manager.

TEN ESSENTIAL INGREDIENTS in an Award Winning Software.

1. CRM stands for Customer Relationship Management. Cynergy offers a 3 tier structure for Cynergy. Company/Site/Contact that allows you to see the hierarchical relationships that exist in every organization. All communications have a user footprint and history that allows you to see detailed information.
2. WEB/Email: Should take full advantage of the Web and email in one CRM application. Email ticketing, response, and communication is becoming the norm, not the exception. Your ticketing system should center around this activity.
3. VISIBILITY into all interactions, be it external customers, internal employees, even vendors information should be viewed by your team. Cynergy also has a project manager to facilitate new projects and events and allow the team a horizontal as well as vertical view.
4. RELATIONSHIPS with independent contractors are important to many of our clients. We offer special permissions that allow sub-contractors the ability to view as well as modify tickets for “their” specific clients without the requirement of a named license. (saves you money, improves communication)
5. REPORTING is critical in today’s business environment. Having the right information on a timely basis is essential towards the decision making process that you need in your organization. Our 300+ reports can be automatically run and emailed on desired dates.
6. TIME KEEPING is as important to your bottom line as productivity levels are. Being able to justify time spent on a project or client’s site is paramount during these economic times. Cynergy keeps track of time on tickets, projects, and events.
7. DATA is what runs today’s world. That’s why we use MS SQL. We ship with SQL Express (good for 250,000 tickets) and upgrading is straight forward. Backups are easy and stable.
8. INTEGRATION into other systems and software platforms is accomplished with relative ease. We have build a Web Service that allows platforms such as PeopleSoft to update Cynergy on the fly based on changes that take place in the primary system.
9. KNOWLEDGE LIBRARY systems are becoming commonplace among most large or growing organizations. Our Cynergy CRM Knowledge Center Software can contain unlimited information easily searched on. Or you can link tickets to knowledge for content management and training.
10. ASSET MANAGEMENT is essential to any business or organization that has over 5 employees or customers. Cynergy allows unlimited User Defined Fields for keeping track of Assets.

Needless to say, These are Ten broad based issues that a great Web Based CRM Software system should have. Cynergy Help Desk Software has much more that we listed above. Try out a FREE DEMO Today or Call 405 516 2420 and talk to one of our experienced Help Desk Professionals.