Trouble Ticketing Software

Are you searching for Trouble Ticketing Software for your organization?  The following guide examines the code base of Cynergy Trouble Ticketing Software and some of the features that you might want to consider when going through the process of researching a solution for your organization. 
Anytime you build something of substance is important to start with a good foundation.   Cynergy uses the ASP.Net  framework with MS/SQL as a backend database.  It is installed or delivered with SQL Express which can handle tens of thousands of contacts and records.  ASP.Net is one of the more proven programming languages in the industry today.  Hundreds of thousands of applications utilize the .Net framework everywhere. 

Cynergy Web Services

One great feature of ASP.NET is Web Services. Web services gives you the ability to literally have multiple pieces of the software application on different servers all over the world, and the entire application can work seamlessly as if it were on one server instead of many.  This can be a great asset in a help desk solution like Cynergy.  Web services can also work with normal .NET Windows applications.  For example:  There may be lots of people that would want to have ticketing modules for their software, but no one wants to make manual changes within each ticket.  If you make one change within a module of Cynergy, .NET’s Web Service framework updates the different attributes across the service to insure those changes are fluid and change simultaneously.  We have used this web service with various clients to be able to allow Cynergy to monitor their PeopleSoft database for example, and every time a change takes place in  PeopleSoft, it updates Cynergy automatically in near real time. Web services can also be used for many things: news updates, currency changes, login verification and authentications. the ways in which they can be used are only limited to your imagination!

Great XML Support

ASP.NET makes it simple to use XML as well for issues like data storage, configuration and data manipulation. The tools which are built into ASP.NET for working with XML are very easy to use. XML is great for storing information that rarely changes, because you can just cache the data in the computer memory after it has been extracted.

Class Library

ASP.NET includes an enormous class library which was built by Microsoft. 
Because this class library is so large, it incorporates a huge number of like functions. If you wanted to retrieve data from a database and display that data in a simple grid control through classic ASP, then you’d have to write quite a lot of code. However ASP.net is a web application framework that allows programmers to build Dynamica web pages which is how we can have so much customization built into Cynergy. 
ASP.NET is built on the Common Language Runtime (CLR) that allows our programmers to write the code using ASP.NET components such as SOAP extension framework. 

.NET pages are actually referred to as “web forms” and are the main building framework for Cynergy.  These forms are contained in files with .aspx extensions and generally contain static (X)HTML markup, as well as markup defining server-side Web Controls and User controls where our developers can insert all the static and dynamic content for the pages in Cynergy.

Cynergy runs on a Web Server and is accessed by stateless HTTP protocol.  ASP.NET gives various functions for state management, and since Microsoft treats “state” management as GUI state, it alleviates issues that you might find if it were a “data” state.  This insures that the transient state between requests is speedier between requests.

Application State

Application state is held by a collection of shared user-defined variables. These are set and initialized when the event fires on the loading of the first instance of the application and are available until the last instance exits. Application state variables are accessed using the Applications collection, which provides a wrapper for the application state variables.
Session state
Server-side session state is held by a collection of user-defined session variables that are persistent during a user session. These variables, accessed using the Session collection, are unique to each session instance. The variables can be set to be automatically destroyed after a defined time of inactivity even if the session does not end. Client-side user session is maintained by either a cookie or by encoding the session ID in the URL itself.

SqlServer Mode

State variables are stored in the Cynergy SQL database which allows session variables to be persistent across ASP.NET shutdowns.  The main advantage here is that it allows the application to balance the load on a server cluster sharing sessions between the servers when desired.