It is critical that you track every issue that comes into your support team, from the first report to full resolution of the issue. Cynergy Trouble Ticketing Software accepts user requests via any of four formats: email, a simple webform on your website, a customizable user portal, or manual entry (usually entered by a support team member who receives a user’s phone call). The ticketing software also immediately assigns each a unique ticket number and notifies your support department with SLA alarms and alerts.

Electronic ticketing software, response, and customer communications have become the status quo, not the exception. Cynergy’s  ticketing software system takes full advantage of the latest technology to serve your users better. Multiple  fields, labels and more let you customize and flag tickets, so they are seen immediately and resolved by the right people.

Are you using independent contractors for some of your support services? Many of our clients have turned to this on a wide basis, and we understand how important those relationships are.  Cynergy ticketing software system can be configured to allow subcontractors to view and/or modify tickets for “their”  clients, and without the requirement of a separate software license. You save money and improve productivity at the same time.  Your service desk requires organization, so make sure that you have the correct tools for the job.  For a more in-depth look at Cynergy click here.