Reports
Give Management the Information They Need to Make Critical Decisions On Time.
Reporting is critical in today’s business environment. More than ever, organizations make decisions based on data that is not only reliable but which can be gathered and rearranged instantaneously.
We put as much emphasis on reporting as on any other feature. That’s why Cynergy has Help Desk Reports that include a Report Library containing more than 300 flexible, high-fidelity report templates, tightly integrated into applications.
- Run reports automatically and email them on desired dates.
- Access almost any kind of data, with more than 35 data drivers and tight control over database connectivity.
- Design professional looking, interactive reports with features like the visual report designer and dynamic prompts.
- Make it easy for your team members to view and work with reports by customizing them to match their needs.
- Work within your existing security infrastructure.
Reporting often provides the big-picture perspective that reveals the “real issues” underlying user needs. A report can tell you, for example, if users are frequently requesting help understanding your product’s instructions. Simply rewriting the instructions in that case can reduce future strain on your support team. Cynergy Help Desk provides the database you need to track and report developments of this kind, ultimately saving you time and money.
Cynergy’s report templates were built using Crystal Report Writer, the world standard for enterprise reporting today. Should you not find the report you need among our 300+ options, contact us for information on customization.