Ticketing Software

Track every issue from first report to full resolution. Cynergy Active Ticketing Software accepts user requests via any of four formats: email, a simple webform on your website, a customizable user portal, or manual entry (usually entered by a support team member who receives a user’s phone call). The ticketing software immediately assigns each request a unique ticket number and notifies your team with SLA alarms and alerts.

Electronic ticketing software, response, and communication have become the norm, not the exception. Cynergy’s unified ticketing software system takes full advantage of the latest technology to serve your users better. Multiple user-defined fields, colors, labels and more let you customize and flag tickets, so they are seen immediately and resolved by the right people.

Using independent contractors for some or all of your support services? Many of our clients do, and we understand how important those relationships are. Cynergy ticketing software can be configured to allow subcontractors to view and/or modify tickets for “their” specific clients, without the requirement of a separate software license. You save money and improve communication.