5 pillars of customer service
Service delivery can determine customer loyalty and profitable growth. The status quo is not good enough and it is not sustainable. It is essential for all businesses to constantly look at the next evolution of their customer service. Five areas are especially important for moving to the next level of customer service in any company:
1. Integrated virtual call centers
2. Integrated service networks
3. Proactive aftersales service
4. Customer touch-point management
5. Smart service agents
By looking at previous blog posts on each of these (click on each one to go to the blog post), comment on which one is your “next big thing” to work on and why.
