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	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; know customers</title>
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		<title>Help Desk CRM &#8211; Getting to Know Customers</title>
		<link>http://www.cynergysoftware.com/helpdesk-crm-getting-to-know-customers/</link>
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		<pubDate>Wed, 13 Jan 2010 13:00:45 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Web Based CRM Software]]></category>
		<category><![CDATA[helpdesk CRM]]></category>
		<category><![CDATA[know customers]]></category>
		<category><![CDATA[new friends]]></category>
		<category><![CDATA[old friends]]></category>
		<category><![CDATA[potential customers]]></category>
		<category><![CDATA[present customers]]></category>

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		<description><![CDATA[The words from a song from my childhood said to “make new friends, but keep the old; one is silver and the other gold.” It is important to make both the new and the old customers feel important and to keep track of them, their needs, and their purchases. It is even more important to service those customers, to take care of their questions and problems promptly and with superior service that they will remember warmly.]]></description>
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