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	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; helpdesk</title>
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		<title>Improved Business During a Tough Economy Part 1: Take Care of Customers</title>
		<link>http://www.cynergysoftware.com/improved-business-during-a-tough-economy-part-1-take-care-of-customers/</link>
		<comments>http://www.cynergysoftware.com/improved-business-during-a-tough-economy-part-1-take-care-of-customers/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 03:19:38 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[service desk software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=408</guid>
		<description><![CDATA[Personal calls, e-mails, and surveys are helpful in assessing what your business is doing right and what it could do better. Using customer relationship management software, a company can track all of its customers and keep in contact with them on a regular basis.]]></description>
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		<title>Web Based CRM Solutions Hold the Key</title>
		<link>http://www.cynergysoftware.com/web-based-crm-solutions-hold-the-key/</link>
		<comments>http://www.cynergysoftware.com/web-based-crm-solutions-hold-the-key/#comments</comments>
		<pubDate>Tue, 28 Apr 2009 19:42:19 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CRM Solution]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[Web Based CRM]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=203</guid>
		<description><![CDATA[A customer’s experience with customer service and helpdesk contact centers shapes his view of the entire organization. Immediate communication through a web based CRM solution is the key to improve service levels and impact the company’s bottom line.]]></description>
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		<title>Is Your Customer&#8217;s Call Important to Your Company?</title>
		<link>http://www.cynergysoftware.com/is-your-customers-call-important-to-your-company/</link>
		<comments>http://www.cynergysoftware.com/is-your-customers-call-important-to-your-company/#comments</comments>
		<pubDate>Mon, 27 Apr 2009 13:07:07 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Customer call]]></category>
		<category><![CDATA[Customer Relations]]></category>
		<category><![CDATA[helpdesk]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=199</guid>
		<description><![CDATA[Each American makes two to three calls to a customer service call center every week! And how many times do you make a call only to get put on music and told repeatedly “your call is important to us”? According to Yellin 67 percent of Americans sometimes have to “make a fuss to get a problem resolved.”]]></description>
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		<title>What is a Help Desk?</title>
		<link>http://www.cynergysoftware.com/what-is-a-help-desk-2/</link>
		<comments>http://www.cynergysoftware.com/what-is-a-help-desk-2/#comments</comments>
		<pubDate>Thu, 23 Apr 2009 01:32:50 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[helpdesk]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=183</guid>
		<description><![CDATA[Helpdesk is a broadly applied term referring to a staffed resource that can answer questions for customers about their products or about how to use resources or software applications. A helpdesk typically manages its requests via helpdesk software, such as a trouble ticket, that allows the company to track user requests with a unique ticket number.]]></description>
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		<title>A Hosted Help Desk Means Live Help</title>
		<link>http://www.cynergysoftware.com/a-hosted-help-desk-means-live-help/</link>
		<comments>http://www.cynergysoftware.com/a-hosted-help-desk-means-live-help/#comments</comments>
		<pubDate>Wed, 15 Apr 2009 12:02:11 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[Hosted Help Desk]]></category>
		<category><![CDATA[Live Help Desk]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=127</guid>
		<description><![CDATA[Customer service is at its best when it happens in real time and is captured to your database. Hosted help desk customer service is a great customer retention tool that keeps service center costs low. It can be in the form of chat, instant messaging, or voice. A hosted help desk resolves customers’ issues with speed and satisfaction.]]></description>
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		<title>8 Ways to Make Your Help Desk Unique</title>
		<link>http://www.cynergysoftware.com/8-ways-to-make-your-help-desk-unique/</link>
		<comments>http://www.cynergysoftware.com/8-ways-to-make-your-help-desk-unique/#comments</comments>
		<pubDate>Wed, 08 Apr 2009 16:50:14 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk management]]></category>
		<category><![CDATA[helpdesk]]></category>
		<category><![CDATA[Hosted Help Desk]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=95</guid>
		<description><![CDATA[No matter what type of customer you have, the person calling your help desk will be impressed. Their experience will be so refreshingly positive, they will want to replicate it for their own help desk.]]></description>
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		<title>More Around the Bend&#8230;</title>
		<link>http://www.cynergysoftware.com/more-around-the-bend/</link>
		<comments>http://www.cynergysoftware.com/more-around-the-bend/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 18:41:07 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[helpdesk]]></category>

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		<description><![CDATA[Business can be as exciting, intriguing, challenging and frustrating but we must be prepared for what is to come.]]></description>
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