The Help Desk Software Blog

Help Desk Ticketing System – How it Improved the Relationships with My Clients

Customers log directly into the help desk ticketing system, answer a few quick questions, and give any other pertinent information. This generates a trouble ticket and initiates the assignment. The job is assigned to an service agent and shows up on his personalized DashBoard® (on his computer) or BlackBerry® email system within minutes of the customer’s asking for help. As soon as he completes the work for the customer, he can print off a ticket and request the client to sign off or he can collect the service fee on the spot.

From there, he reports the job complete and proceeds to the next job assignment as seen on his computer screen or Blackberry. Meanwhile, the dispatcher can keep track of where each engineer has been and is presently and when each job is completed.

A system that is modular can easily be used alone or in tandem with other modules. Service agents can easily check the status of a current customer in Cynergy Ticket before they go to the customer site for upgrade calls. Not only have Cynergy Help Desk and Cynergy Sales Manager saved companies money, they have changed the way those companies do business, improved their customer relations, streamlined their sales processes, and improved communications throughout the companies. Take a tour today!