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		<title>Help Desk Software: 3 Humorous Things to Think About</title>
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		<pubDate>Mon, 21 Dec 2009 13:22:58 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[Help Desk Humor]]></category>
		<category><![CDATA[help desk software]]></category>
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		<description><![CDATA[Give us some ideas about humorous things you or your help desk agents think about.]]></description>
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		<title>Single Help Desk Agent or Multiple Help Desk Agents?</title>
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		<pubDate>Tue, 06 Oct 2009 21:41:42 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk agent]]></category>

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		<description><![CDATA[Is it better for a single person to handle an issue from beginning to full resolution or is it better to hand the client around to service agents that are best qualified to deal with the issue?]]></description>
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		<title>Making Web Based Customer Support Easier</title>
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		<pubDate>Tue, 01 Sep 2009 15:40:14 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
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		<description><![CDATA[One of the biggest factors missing today on most “Help Desks” is the Human Factor. We have become a text-to-text world, eliminating the need for human personal interaction. Face-to-face has become iphone-to-iphone. Even between siblings, parents, grandparents and friends. Thus we are breeding a society of faceless relationships. I have chosen to disengage from this [...]]]></description>
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