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	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; customer service</title>
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		<title>Can You Hear Me Now?</title>
		<link>http://www.cynergysoftware.com/can-you-hear-me-now/</link>
		<comments>http://www.cynergysoftware.com/can-you-hear-me-now/#comments</comments>
		<pubDate>Mon, 25 Oct 2010 13:38:07 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[sales]]></category>

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		<description><![CDATA[Once you take heed to a customer (or co-worker, spouse, vital different), your brain is continually making tons of of assumptions. Every phrase, inflection, and tone of voice is interpreted, but not always because the speaker intended. Research exhibits that 2/third of all staff really feel administration isn’t listening.* We all assume we know how [...]]]></description>
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		<title>Customer Relationship Management: Weathering the Economic Storm</title>
		<link>http://www.cynergysoftware.com/customer-relationship-management-weathering-the-economic-storm/</link>
		<comments>http://www.cynergysoftware.com/customer-relationship-management-weathering-the-economic-storm/#comments</comments>
		<pubDate>Thu, 25 Mar 2010 12:22:11 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[customer relationship]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[economic storm]]></category>
		<category><![CDATA[knowledge base]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2789</guid>
		<description><![CDATA[A great and ongoing relationship with a customer will yield benefits in further sales and in recommendations for years to come. This type of relationship weathers economic storms.]]></description>
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		<title>Part 1: Getting Customers Back</title>
		<link>http://www.cynergysoftware.com/part-1-getting-customers-back/</link>
		<comments>http://www.cynergysoftware.com/part-1-getting-customers-back/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 22:01:33 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2451</guid>
		<description><![CDATA[We all know that the cost of acquiring new customers can be very expensive.  Depending of course on the product you are selling, the cost of getting a new customer can be as high as $1,200 or more.  I have a client that sells medical equipment, and he told me the cost of landing a [...]]]></description>
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		<title>Customer Service Can Be Costly</title>
		<link>http://www.cynergysoftware.com/poor-customer-service-is-costly/</link>
		<comments>http://www.cynergysoftware.com/poor-customer-service-is-costly/#comments</comments>
		<pubDate>Fri, 15 Jan 2010 13:06:28 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[customer management software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2341</guid>
		<description><![CDATA[poor customer service is costing US businesses $83 billion annually! ]]></description>
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		<title>Customer Service Experience</title>
		<link>http://www.cynergysoftware.com/customer-service-experience/</link>
		<comments>http://www.cynergysoftware.com/customer-service-experience/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 12:58:36 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2314</guid>
		<description><![CDATA[The customer service experience should be positive and consistent across multiple channels. ]]></description>
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		<title>Knowledge Management for Customer Service</title>
		<link>http://www.cynergysoftware.com/knowledge-management-for-customer-service/</link>
		<comments>http://www.cynergysoftware.com/knowledge-management-for-customer-service/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 13:45:29 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[knowledge management]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2210</guid>
		<description><![CDATA[In your Knowledge Base there may be over 10,000 pages. Some industries have more than 60,000 customer facing pages. Imagine trying to find the answer to a question in that forest! ]]></description>
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		<title>What Can CRM Software Do To Help My Company?</title>
		<link>http://www.cynergysoftware.com/what-can-crm-software-do-to-help-my-company/</link>
		<comments>http://www.cynergysoftware.com/what-can-crm-software-do-to-help-my-company/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 18:50:49 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Web Based CRM Software]]></category>
		<category><![CDATA[CRM software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[Web Based CRM]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2186</guid>
		<description><![CDATA[Companies need to increase customer loyalty and boost profitability. However, customers are more informed, more demanding, and less willing to release their cash.]]></description>
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		<title>Black Friday: Put Your Business in the Black Now</title>
		<link>http://www.cynergysoftware.com/black-friday-put-your-business-in-the-black-now/</link>
		<comments>http://www.cynergysoftware.com/black-friday-put-your-business-in-the-black-now/#comments</comments>
		<pubDate>Fri, 27 Nov 2009 20:56:45 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Web based customer support]]></category>
		<category><![CDATA[black Friday]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[follow-up]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[lead generation]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2157</guid>
		<description><![CDATA[Ask present and prospective customers about their needs. Even if your company cannot fulfill their needs, find a company that can . . . and ask them to remember your company to their colleagues (and ask for a referral you can follow up).]]></description>
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		<title>Health Care We Can All Use</title>
		<link>http://www.cynergysoftware.com/health-care-we-can-all-use/</link>
		<comments>http://www.cynergysoftware.com/health-care-we-can-all-use/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 13:00:14 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[health care]]></category>
		<category><![CDATA[needs of customers]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2009</guid>
		<description><![CDATA[If your customers are not staying up at night worrying, their health will be better. If they are able to improve their businesses, the health of the businesses will be better. Therefore, you have the power to improve health care!]]></description>
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		<title>4 Ways to Sell More Merchandise During a Slump</title>
		<link>http://www.cynergysoftware.com/selling/</link>
		<comments>http://www.cynergysoftware.com/selling/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 13:00:43 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[selling]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2007</guid>
		<description><![CDATA[If you only have 10 employees and each tells 5 people who each tell 5 people, that will be 250 people who get a personal invitation to your sale!]]></description>
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