<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; Customer Service Software</title>
	<atom:link href="http://www.cynergysoftware.com/tag/customer-service-software/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.cynergysoftware.com</link>
	<description>Help Desk Software-Customer Support Software</description>
	<lastBuildDate>Fri, 10 Feb 2012 00:23:55 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Customer Service Can Be Costly</title>
		<link>http://www.cynergysoftware.com/poor-customer-service-is-costly/</link>
		<comments>http://www.cynergysoftware.com/poor-customer-service-is-costly/#comments</comments>
		<pubDate>Fri, 15 Jan 2010 13:06:28 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[customer management software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2341</guid>
		<description><![CDATA[poor customer service is costing US businesses $83 billion annually! ]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/poor-customer-service-is-costly/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Knowledge Management for Customer Service</title>
		<link>http://www.cynergysoftware.com/knowledge-management-for-customer-service/</link>
		<comments>http://www.cynergysoftware.com/knowledge-management-for-customer-service/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 13:45:29 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[knowledge management]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2210</guid>
		<description><![CDATA[In your Knowledge Base there may be over 10,000 pages. Some industries have more than 60,000 customer facing pages. Imagine trying to find the answer to a question in that forest! ]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/knowledge-management-for-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Can CRM Software Do To Help My Company?</title>
		<link>http://www.cynergysoftware.com/what-can-crm-software-do-to-help-my-company/</link>
		<comments>http://www.cynergysoftware.com/what-can-crm-software-do-to-help-my-company/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 18:50:49 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Web Based CRM Software]]></category>
		<category><![CDATA[CRM software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[Web Based CRM]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2186</guid>
		<description><![CDATA[Companies need to increase customer loyalty and boost profitability. However, customers are more informed, more demanding, and less willing to release their cash.]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/what-can-crm-software-do-to-help-my-company/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 Keys to Better Customer Service</title>
		<link>http://www.cynergysoftware.com/3-keys-to-better-customer-service/</link>
		<comments>http://www.cynergysoftware.com/3-keys-to-better-customer-service/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 13:03:35 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Service Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=1773</guid>
		<description><![CDATA[And always use a <a href="http://www.cynergysoftware.com/cynergy-web-based-customer-support-software/">software</a> that offers the kinds of  features and benefits that your company needs.]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/3-keys-to-better-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service Software: Creating Smart Service Agents</title>
		<link>http://www.cynergysoftware.com/customer-service-software-creating-smart-service-agents/</link>
		<comments>http://www.cynergysoftware.com/customer-service-software-creating-smart-service-agents/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 15:00:35 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[smart service agents]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=1365</guid>
		<description><![CDATA[New software solutions, known as "smart service agents," help address these issues by building on contextual and real-time knowledge bases. They guide agents through similar processes to help them solve current problems.]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/customer-service-software-creating-smart-service-agents/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Service through a Personalized Help Desk Builds Business</title>
		<link>http://www.cynergysoftware.com/customer-service-through-a-personalized-help-desk-builds-business/</link>
		<comments>http://www.cynergysoftware.com/customer-service-through-a-personalized-help-desk-builds-business/#comments</comments>
		<pubDate>Thu, 10 Sep 2009 21:48:36 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[customer service desk]]></category>
		<category><![CDATA[Customer Service Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=1330</guid>
		<description><![CDATA[While you don't want to ignore potential customers, you'll find that when you pay a little more attention to the customers you already have, it will really pay off - in increased sales and profits for your business.]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/customer-service-through-a-personalized-help-desk-builds-business/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improved Business During a Tough Economy Part 2: Track Your Future Customers</title>
		<link>http://www.cynergysoftware.com/improved-business-during-a-tough-economy-part-2-track-your-future-customers/</link>
		<comments>http://www.cynergysoftware.com/improved-business-during-a-tough-economy-part-2-track-your-future-customers/#comments</comments>
		<pubDate>Fri, 17 Jul 2009 01:27:55 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Web Based CRM Software]]></category>
		<category><![CDATA[customer relationship management software]]></category>
		<category><![CDATA[customer relationship software]]></category>
		<category><![CDATA[Customer Service Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=413</guid>
		<description><![CDATA[Marketing is not the deep, dark secret that many companies think it is. You do have to spend time and effort tracking down a deer by following its footprints. In prospecting for new customers, sophisticated analytics are useful in tracking responses to marketing campaigns. Some tracking tools even capture every “touch” with the prospective customer.]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/improved-business-during-a-tough-economy-part-2-track-your-future-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Have You Got a Real ID?</title>
		<link>http://www.cynergysoftware.com/have-you-got-a-real-id/</link>
		<comments>http://www.cynergysoftware.com/have-you-got-a-real-id/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 16:48:31 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Customer Service Software]]></category>
		<category><![CDATA[service desk software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=399</guid>
		<description><![CDATA[I don't know about your driver's license bureau or department of motor vehicles, but the one in our state is becoming fully compliant with Real ID. In order to PROVE my identity and receive either an ID card or a driver's license I will need:]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/have-you-got-a-real-id/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service Software is Key to Company&#8217;s Most Important Asset</title>
		<link>http://www.cynergysoftware.com/customer-service-software-is-key-to-companys-most-important-asset/</link>
		<comments>http://www.cynergysoftware.com/customer-service-software-is-key-to-companys-most-important-asset/#comments</comments>
		<pubDate>Fri, 29 May 2009 19:38:14 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Customer Service Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=289</guid>
		<description><![CDATA[Customer service software must capture customer data. Customer data, and the quality of that data, is a company's most important asset. It is the tool for up-selling and cross-selling to him and his household. It is the basis of the company's decisions about its future.]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/customer-service-software-is-key-to-companys-most-important-asset/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Building Consensus for Your CRM Solution</title>
		<link>http://www.cynergysoftware.com/building-consensus-for-your-crm-solution/</link>
		<comments>http://www.cynergysoftware.com/building-consensus-for-your-crm-solution/#comments</comments>
		<pubDate>Thu, 07 May 2009 19:50:40 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[CRM Solution]]></category>
		<category><![CDATA[Customer Service Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=228</guid>
		<description><![CDATA[Building consensus takes work that starts long before the new CRM Solution is purchased, installed, or implemented. All stakeholders – business users, management team, and IT staff – should agree with, or buy into, the decision to upgrade. All should understand the benefits and the risks of the project.]]></description>
		<wfw:commentRss>http://www.cynergysoftware.com/building-consensus-for-your-crm-solution/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

