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	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; Customer Relations</title>
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		<title>Making Sense of Customer Relations</title>
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		<pubDate>Thu, 20 Aug 2009 18:28:43 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[Web Based CRM Software]]></category>
		<category><![CDATA[Customer Relations]]></category>

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		<description><![CDATA[While many companies have Customer Relationship Management software, few companies know how to make sense of their customers&#8217; information or understand what further information about their customers would be helpful. In this time of changing markets and needs, it is very important to obtain and use key pieces of customer information to become sensitive to [...]]]></description>
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		<title>Is Your Customer&#8217;s Call Important to Your Company?</title>
		<link>http://www.cynergysoftware.com/is-your-customers-call-important-to-your-company/</link>
		<comments>http://www.cynergysoftware.com/is-your-customers-call-important-to-your-company/#comments</comments>
		<pubDate>Mon, 27 Apr 2009 13:07:07 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Customer call]]></category>
		<category><![CDATA[Customer Relations]]></category>
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		<description><![CDATA[Each American makes two to three calls to a customer service call center every week! And how many times do you make a call only to get put on music and told repeatedly “your call is important to us”? According to Yellin 67 percent of Americans sometimes have to “make a fuss to get a problem resolved.”]]></description>
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		<title>Customer Relationships Across Multiple Channels of desk help software</title>
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		<pubDate>Mon, 20 Apr 2009 16:45:37 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Customer Relations]]></category>
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		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=177</guid>
		<description><![CDATA[However, you ability to provide multiple channels and deliver a consistent, positive customer experience across all the channels will set your company apart and give you the competitive edge. What you have to understand in the process is what the customers want and what each customer is capable of understanding and doing himself.]]></description>
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