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	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; customer loyalty</title>
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		<title>Fast, Effective Help Desk Responses Build Loyalty and Revenue</title>
		<link>http://www.cynergysoftware.com/fast-effective-help-desk-responses-build-loyalty-and-revenue/</link>
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		<pubDate>Fri, 18 Dec 2009 13:00:09 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[CRM software]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[responses to customers' concerns]]></category>

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		<description><![CDATA[The moment a customer expresses dissatisfaction is the very moment at which an organization, through its response, can most influence customer retention, recurring revenues, and customer lifetime value.]]></description>
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		<title>Customer Satisfaction Depends on 5 Pillars of Customer Service</title>
		<link>http://www.cynergysoftware.com/customer-satisfaction-depends-on-5-pillars-of-customer-service/</link>
		<comments>http://www.cynergysoftware.com/customer-satisfaction-depends-on-5-pillars-of-customer-service/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 14:23:21 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[proactive aftersales service]]></category>
		<category><![CDATA[profitable growth]]></category>
		<category><![CDATA[service delivery]]></category>
		<category><![CDATA[service networks]]></category>
		<category><![CDATA[smart service agents]]></category>
		<category><![CDATA[virtual call centers]]></category>

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		<description><![CDATA[Service delivery can determine customer loyalty and profitable growth. The status quo is not good enough and it is not sustainable. ]]></description>
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