Admin Section of Cynergy Help Desk Software
Admin Settings in Cynergy
More admin settings
Call or email our support department for assistance in setting th
is up.
MORE Q & A ABOUT EMAIL SET UP AND TICKETING
Q. What is the difference between a RESPONSE and an EMAIL under the Activity section inside Cynergy?
A. A REPONSE is the same as a NOTE, and is date and time stamped according to the user at the bottom of the Ticket. An EMAIL is just that, an EMAIL response that goes out of the system.
Q. How can we see who a response or email was sent to?
A.
3. Can we set up email signatures?
4. Why is the email address for the person who sent the ticket in not automatically selected when we send a response or email?
5. Can we customize the email clients receive when the submit their ticket?
