Cynergy Inbound Help Desk Screen Pops
Cynergy is fully TAPI compliant with any TAPI enabled phone system which enables you to receive Contact Management Software “Screen Pops” based on INBOUND CALLER ID, as well as allow you to simply Click a button to make outbound calls as desired. The engineers at Cynergy can assist you with the integration to your phone system, or our parent company, www.usinfotel.com can assist you in selecting a VoIP system suited for your company that has features such as Inbound Screen Pops, Outbound desktop dialing, recording of all or selected phone calls, unlimited reporting capabilities and important Call Center Agent Contact Management Software capabilities.
Cynergy has several screens that come with the TAPI integration. The First screen floats on top of your desktop, and notifies you when you have a call come into the Cynergy System. Since Cynergy is a WEB BASED application, in order to get screen pops, you must install a small DLL file (executable) to the Desktop that talks to Cynergy. This allows you to see the incoming call without it automatically CHANGING your screen based on the inbound Caller ID Screen Pop. This screen can be hidden or minimized if you just want an automatic screen pop. However, keep in mind, when you set it this way, it will flip the monitor off the current screen you are viewing which can be frustrating to the user.
This "floats" on your Desktop for Notification
This shows a Screen shot of the Cynergy Customer Information Screen with Desktop Notification Screen in lower right hand corner.
THIS IS JUST ONE OF THE OPTIONS YOU CAN SELECT FOR A SCREEN POP.
Cynergy Customer Information with Notification Screen
You can also have the TAPI controller OPEN the NEW TICKET screen as shown below.
Cynergy Make Ticket View
This is one of the ADMIN SET UP Screens for the TAPI controller.
Admin setup for TAPI Controls
Admin TAPI Setup Option
Another Admin view fr TAPI
Call 405 516 2420 to talk with one of our engineers about our telephone system capabilities. Our Voip telephone systems include:
| Graphical User Interface | |
| Multi-Line Call Control | |
| Web Browser Interface | |
| Full-Featured Voice Mail | |
| Call and Message Screening | |
| Call Recording and Notes Forwarding | |
| “Follow Me” Call Forwarding | |
| Personalized Call Handling | |
| Email Integration and Pager Access | |
| Voice-Guided Interface | |
| International Language Capabilities and Support | |
| Automatic Call Distribution (ACD) | |
| Call Center Reporting | |
| Internet Telephony | |
| IP Gateway Administrator | |
| Software Developers Toolkit (SDK) | |
| Call Logging and Reporting | |
| Multi-Level Auto Attendant | |
| Graphical System Administration | |
| Fault Tolerance | |
| Scalability | |
| Award-winning expertise and unmatched support |
The Cynergy Contact Management Software CTI capabilities allow you to receive Inbound Contact Management Software Screen Pops
