Avoid traffic hassles by using web based help desk software

“By the time the engineers fought the morning rush hour traffic, arrived at the office, obtained their customary doughnuts and coffee, greeted one another, and then got down to business, it would be 8:30 or 9:00 am. Then they had to attend a meeting for discussion and assignments of who was going where and when. Another hour was gone before they even got back on the road, headed for the customers’ sites.” Does this sound familiar to you? Are you seeing overhead dollars go out the door?

What can you do? Maybe one person could log on and see all the help desk ticketing and then call all the engineers and tell them which direction to go for their first site. But then that person would also have to map out the whole day for each engineer and try to do it in such a way that engineers would not be criss-crossing each others’ paths throughout the day. What a headache!

Instead, why not simply have engineers log onto the company’s web based help desk software from home? Let the software tell them where to go all day long. Using a laptop computer or Blackberry(r) each engineer can quickly see the help desk ticket along with driving instructions and can respond online to state how he fixed the problem. The ticket can be printed for the customer to sign off.

And, if someone in the office needs to know where an engineer is or has been, all he or she has to do is log onto the web based help desk software to find out.

Your customers will be happier too. They can generate those help tickets from their phone or computer and later log on to a web site to see when to expect the engineer to arrive. It’s quick. It’s simple. And it’s always available.