Knowledge Base Software
Cynergy Help Desk Knowledge Base Software helps you to easily create customized:
| Articles | |
| Resolutions | |
| Announcements | |
| FAQs | |
| How-To documents |
Knowledge Center FAQ
Every knowledge base software document is html-enabled with seven levels of nested categories.
Make the document private for your internal users, (such as IT staff or public), so that end-users will attempt to solve their problems by searching your website’s knowledge center instead of contacting the Help Desk. By noting the Knowledge Center document number, you can go directly to it. This is very helpful as you can send an end-user directly to a particular issue resolution. Administration can approve, disapprove, or edit pending Knowledge Center Items and send them back to creator for review.
Imagine how much time your IT and/or Help Desk departments will save! The Cynergy Knowledge Base Software Center is just one more way to customize our help desk solution to fit your needs.
To learn more, contact Cynergy Software now.
