Knowledge/Document Center
By Building a Library of FAQ’s and Documents People Don’t Waste Time Looking in the Wrong Places.
Give your users the means to search out and solve problems before the call reaches your. Cynergy Knowledge Center Software allows you to create an unlimited, searchable library of FAQs, articles, how-to documents, resolutions, announcements, product manuals and more.
- Make it easy for customers to find the information they need.
- Reduce incoming requests to your support team.
- When resolving a user’s request, include a direct link to content in the Knowledge Center for the user’s future reference.
- Link tickets to Knowledge Center areas for content management and training.
- Provide unlimited public access or require that users log in through the User Portal. (“User Portal” links to that named tab under “Tour”)
- Review/edit pending Knowledge Center documents in the ticketing system and manage their approval process via our Project Management module. (“Project Management” links to the “Other Features” tab under “Tour”)
Imagine how much time your support department will save! The Knowledge Center is one more way Cynergy Ticketing System customizes a solution to fit your needs.
