IT Software for Professionals

Cynergy Software has been used by a lot of IT Companies that travel to clients networks and solve their problems.  There are a lot of features within Cynergy that have been developed to assist the networking IT professional solve problems and have the information they need.

 100% Web-Based Interface

Our IT Help Desk Software features an intuitive, easy to use interface that Administrators and Technicians really love.  It is easy for new people to learn, and they can use the ticket wizard for simplicity or just submit via email.

 Database Back-end

Cynergy uses SQL Expess as a standard release, but can be used with Microsoft SQL Server 2000 and later as well to handle your growing needs. 

Ticketing Prioritization

Cynergy uses intelligent predictive analysis and a rules based engine to assist you in prioritizing tickets.  Using a combination of predictive analysis, ranking, and rules, you can schedule tickets or rely on the rules engine to escalate the tickets.  Groups and queues can also allow the tracking of tickets for important assignment. 

Email Ticketing and End User Portal

End users have a simple interface to submit new tickets to your help desk.  They can also view updates and history of all tickets as well as access the FAQ Knowledge Base System.  End User Custom User Defined fields can be viewed on the end user portal or left off, your choice.  You can also have check boxes, drop down pick lists, radio buttons, date fields, you name it, it is available!

 E-Mail Based Ticketing System

End User client requests can be submitted via email to dedicated email addresses and monitored.  Notifications can be sent to the help desk members so no ticket gets lost, and requests can be updated by email when desired.

Searching

You can track all CRM as well as Assets, customers, employees, staff members, with unlimited details for search filters and capabilities.

 Asset Management

Is one of the strongest parts of Cynergy.  Track Hardware, Software, and clients that are attached to the Asset.  Also be able to link the asset to the contact, or be able to just launch a ticket with an asset. 

 Reports

Management must be able to get the information they need when they need it.  Our reports are detailed, and allow you to email them as a .csv file or PDF on schedules.  You can justify to management the amount of time required to close issues and solve problems.