Our mission is to provide excellent Web Based Customer Support Software and at an affordable price, while routinely sustaining high quality.
Login Page customer service software
These links will help you learn how we meet these goals:
Web Based Customer Support Software
Cynergy is actually multiple Web Based Customer Support Software products, built from the ground up to be one effective solution, the way we believe it should be.
Cynergy Customer Support Software and ROI.
Cynergy Help Desk Software has been used for internal employee support in HR Departments, Accounting Departments, and Management Systems of Fortune 500 companies. Our design and development team has solid years of experience with other help desk products such as HEAT Help Desk Service and Support, Remedy, Sales Logix, Goldmine, and Microsoft CRM. This experience has made the team uniquely qualified in Help Desk Management and CRM Consulting, and able to design and build the perfect Web Based Customer Relationship Management System that delivers:
- Faster deployment with fewer IT headaches
- Improved customer, partner and employee communication
- Help Desk Support Center reporting tools for management
- A TAPI Call Center Software with screen pops and IVR connections
- PBX connectivity to systems such as Avaya, Toshiba, Aspect, Televantage and Interactive Intelligence
- Service Desk Support Response via email or pager
Once your new online web-based customer support software has been implemented, what is needed to make it successful?
Cynergy follows these four principles of implementation:
1. Effective Prioritization
No matter how hard you try, you can’t have the answer to every question before your customer asks it. But you can judge what information is most essential, and can create an extensive and rich body of FAQs to ensure more customers can find the answers they need without having to submit questions.
2. Implicit Listening
Responding to requests is crucial. Being attentive to patterns of requests that indicate where problems or difficulties may exist is even more so.
3. Fast Response
Immediacy is part of Web culture. Use the information given by the patterns of request to improve the content of your web site promptly. Make sure incoming e-mail and ticket submissions receive an immediate acknowledgment with more information about when a resolution may be expected. Automate your processes so that, as soon as a ticket is resolved, the resolution is emailed to the customer.
4. Facilitate Navigation and Communication
Make it easy for customers to find the information they need. Make FAQ access obvious, and tell your customers how to ask for help by clearly signposting how to submit a question or make a telephone call.
Have questions? Call (405) 516-2420 or email us at sales@cynergysoftware.com
