Cynergy Active Ticket

Cynergy Active Ticket offers many unique features to streamline trouble tickets, resolve issues and provide help desk tracking for improved customer service management.

We believe Cynergy Active Ticket is one of the Best full featured systems on the software market today, but the price is cheap compared to systems such as Heat®. Cynergy is an ideal system for companies with more than one technician providing customer support to many users. Active Ticket offers many unique software features to streamline trouble ticket submission and track customer contact management issues.

Cynergy web based software can easily track and manage customer and/or end-user emails and trouble ticket support requests. Create a trouble ticket for an entire department or group, which results in saving time when assigning support requests.

Create a Sample Trouble Ticket and View our Live Demo!

View Cynergy Active Ticket Workflow Diagram

Cynergy Active Ticket Benefits

• Trouble Issues- Ticket Escalation via Trouble Ticket Rules
• Ticket Templates for Repetitive Issues
• UNLIMITED USER-DEFINED FIELDS
• Submit trouble tickets via web form
• Permission driven - Tickets can only be edited by staff members or management with specified permissions
• Email notification of every ticket and response
• Search trouble tickets by any field including user-defined fields
• View ticket history within Customer or Contact record
• Management can oversee issue tracking and time spent
• Time Tracking
• Ticket Printing
• Reports