When your support person logs on to our Help Desk Ticketing Software, the “dashboard” appears. The dashboard view shows a view of data for each support member’s use. Special permissions in our administrator grant access to different users and restrict it to others. When you customize the dashboard’s layout, tabs, and functionality it makes the Dashboard a great way to be able to view the content. Cynergy changes the way you view your customers and the way you do business. Cynergy is a very powerful Help Desk Solution that was designed to make support easier for your help desk engineers and support people. Not only can you sort the columns to view help desk agents, but you can also see the trouble ticket status of each event so you can make decisions that will improve the operation of the organization.
Cynergy’s Help Desk Solution was designed to give the user a way to solve problems quickly while keeping track of issues that a customer may have had in the past. Having the right kind of reports that give your management results also allows them to make the right decisions and adjustments required to keep your organization running well.