The following Videos are here for your Viewing Pleasure and Learning more about how Easy it is to use Cynergy Help Desk Software. If you have any questions about how Cynergy works, just pick up the phone and call us at: (405) 516 2420 or Skype: cynergysoftware and we will be more than happy to help.
Creating a Help Desk Ticket in Cynergy is really easy.
High Level Overview of Cynergy Software (10 minute overview)
End User Portal Overview shows you how easy it is for an end user to log into the system and launch tickets.
“Simple” and Complex Ticket Searching in Cynergy (how to find any ticket)
Scheduling a Help Desk Ticket from an ASSET (this is very useful if you have Inventory or Assets that you keep track of and want to be able to log a ticket against)
Assigning a DEFAULT CONTACT in Cynergy
HOW TO CHANGE AND UPLOAD A LOGO TO THE LOGIN PAGE AND QUICK BAR
Overview of the Cynergy Dashboard and its Features
Adding Dashlets to the Cynergy Dashboard and How To Customize.
How To Create a NEW ASSET in Cynergy Help Desk Software
Building A Specific Group in Cynergy and Sending an Email to That Group
Contact Management and Changing Labels in CynergySoftware
This video shows the Cynergy Dashboard and how to Sort it and Print a View.
Overview of Cynergy Help Desk Project Manager
How to Change a Ticket that is Owned by an Original Company to a New Company. For Example, on occasion you may have had a ticket come in for Organization ABC and you want to REASSIGN it over to Organization XYC for future referencng etc; This is a very simple exercise that takes about a minute.
