The following Videos will give you a more in-depth look at Cynergy Help Desk and Customer Support Software. If you have any questions about how Cynergy can improve your organization, just pick up the phone and call us at: (405) 516 2420 or Skype: cynergysoftware and we will be more than happy to help.

HIGH LEVEL OVERVIEW (2 Minutes)

This is a Good Overview showing How to
Perform a Search and Build a Ticket.
It actually takes less than a minute.

This is a 10 Minute Video That gives you
a very good overview of building a ticket
in Cynergy and many of the other features.

End User Portal Overview shows you how easy
it is for an end user to log into the system and
launch tickets.

 ”Simple” and Complex Ticket Searching in Cynergy
(how to find any ticket)

Scheduling a Help Desk Ticket from an ASSET
(this is very useful if you have Inventory or Assets
that you keep track of and want to be able to log a ticket against)

Assigning a DEFAULT CONTACT in Cynergy

HOW TO CHANGE AND UPLOAD A LOGO TO THE
LOGIN PAGE AND QUICK BAR

Overview of the Cynergy Dashboard and its Features

Adding Dashlets to the Cynergy Dashboard and
How To Customize The Dashboard.

How To Create a NEW ASSET in Cynergy Help Desk Software

Building A Specific Group in Cynergy and Sending
an Email to That Group

Contact Management and Changing Labels in Cynergy.

This video shows the Cynergy Dashboard and how
to Sort it and Print a View.

Overview of Cynergy Help Desk Project Manager

How to Change a Ticket that is Owned by an Original
Company to a New Company. For Example, on occasion
you may have had a ticket come in for Organization ABC
and you want to REASSIGN it over to Organization XYC
for future referencing etc; This is a very simple exercise
that takes about a minute.

This video shows you how to import Assets into
Cynergy Help Desk Software