Cynergy software improves communications between Help Desk customer service reps and customers or employees with the Cynergy Web Based CRM ticketing system.
Cynergy Web Based CRM ticketing software can also be easily customized with multiple user defined fields, colors, labels and multiple addresses or phone numbers. If you need to be able to view only “your” help desk tickets, or if you want to be able to view everyone’s outstanding issues, Cynergy gives you Special Permissions that allow this.
Cynergy’s help desk and CRM suite of solutions can be modified to allow strategic permissions and security among your internal employees and external customers. We also allow three methods for submitting tickets and our new Project Management module allows conversing and benchmarking throughout the launching and completion of a project.
6. TIME KEEPING is as important to your bottom line as productivity levels are. Being able to justify time spent on a project or client’s site is paramount during these economic times. Cynergy keeps track of time on tickets, projects, and events.
7. DATA is what runs today’s world. That’s why we use MS SQL. We ship with SQL Express (good for 250,000 tickets) and upgrading is straight forward. Backups are easy and stable.
8. INTEGRATION into other systems and software platforms is accomplished with relative ease. We have build a Web Service that allows platforms such as PeopleSoft to update Cynergy on the fly based on changes that take place in the primary system.
9. KNOWLEDGE LIBRARY systems are becoming commonplace among most large or growing organizations. Our Cynergy CRM Knowledge Center Software can contain unlimited information easily searched on. Or you can link tickets to knowledge for content management and training.
10. ASSET MANAGEMENT is essential to any business or organization that has over 5 employees or customers. Cynergy allows unlimited User Defined Fields for keeping track of Assets.
This concludes ten pieces that any great Web Based CRM system should have. Cynergy Help Desk Software has much more than we listed above. Try out a FREE DEMO Today or Call 405 516 2420 and talk to one of our experienced Help Desk Professionals.