“Cynergy had more features available than any other Support Software that
I could find. We were able to mold the Software around our business.“ J. Trimble, Trimble Industries

1. CRM stands for Customer Relationship Management. Cynergy Web Based Software offers a 3 tier structure. Company/Site/Contact that allows you to see the hierarchical relationships that exist in every organization. All communications have a user footprint and history that allows you to see detailed information.

2. WEB/Email: Should take full advantage of the Web and email in one CRM application. Email ticketing, response, and communication is becoming the norm, not the exception. Your ticketing system should center around this activity.

3. VISIBILITY into all interactions, be it external customers, internal employees, even vendors information should be viewed by your team. Cynergy also has a project manager to facilitate new projects and events and allow the team a horizontal as well as vertical view.

4. RELATIONSHIPS with independent contractors are important to many of our clients. We offer special permissions that allow sub-contractors the ability to view as well as modify tickets for “their” specific clients without the requirement of a named license. (saves you money, improves communication)

5. REPORTING is critical in today’s business environment. Having the right information on a timely basis is essential towards the decision making process that you need in your organization. Our 300+ reports can be automatically run and emailed on desired dates.

Cynergy Web Based Software Help Desk Solution can be purchased three ways:

- As a self-hosted solution on your server (you buy it, you host it)

- As a Cynergy-hosted solution on one of our secure servers (you buy it, we host it)

- As a “pay-as-you-go” monthly subscription solution on a secure server (pay monthly)

Purchase the moderately priced modules separately, as you need them, or not at all. End users have unlimited licensing.