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	<title>The Help Desk Blog</title>
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	<link>http://www.cynergysoftware.com</link>
	<description>Help Desk Software-Customer Support Software</description>
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		<title>Put &#8220;Relationship&#8221; Back Into CRM Solutions</title>
		<link>http://www.cynergysoftware.com/2010/03/put-relationship-back-into-crm-solutions/</link>
		<comments>http://www.cynergysoftware.com/2010/03/put-relationship-back-into-crm-solutions/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 13:00:31 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[customer relationship]]></category>
		<category><![CDATA[relationship]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2710</guid>
		<description><![CDATA[Transform customer communications into profitable relationships. Achieve a one-on-one relationship with your customers.]]></description>
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		<title>Selecting CRM Help Desk Software</title>
		<link>http://www.cynergysoftware.com/2010/03/selecting-crm-help-desk-software/</link>
		<comments>http://www.cynergysoftware.com/2010/03/selecting-crm-help-desk-software/#comments</comments>
		<pubDate>Thu, 04 Mar 2010 12:32:17 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[CRM software]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk sofware]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2708</guid>
		<description><![CDATA[When considering what CRM Help Desk software to purchase, it often does not matter how large the company is. Three C's must be considered: Customization, Communication Strategy, and Cost.]]></description>
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		<title>Help Desk CRM Software</title>
		<link>http://www.cynergysoftware.com/2010/03/help-desk-crm-software/</link>
		<comments>http://www.cynergysoftware.com/2010/03/help-desk-crm-software/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 13:13:52 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Help Desk CRM Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2705</guid>
		<description><![CDATA[Help desk CRM software provides internal service and support solutions that automate the help desk and service desk function. Typical help desk CRM software functionality includes call management, call tracking, knowledge management, problem resolution, remote control, and self-help capabilities.
CRM and call center software specialize in solutions that help automate the call center and customer management [...]]]></description>
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		<title>Web-based Software</title>
		<link>http://www.cynergysoftware.com/2010/02/help_desk_software/</link>
		<comments>http://www.cynergysoftware.com/2010/02/help_desk_software/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 13:02:44 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[Web Based CRM Software]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Software-as-a-Service]]></category>
		<category><![CDATA[Web based software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2602</guid>
		<description><![CDATA[All types of businesses and all sizes of organizations can benefit from web-based software. Mid-sized organizations using help desk software or customer management software stand to benefit most from this new innovation.]]></description>
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		<title>Web-Based CRM Software Features Online CRM</title>
		<link>http://www.cynergysoftware.com/2010/02/web-based-crm-software-features-online-crm/</link>
		<comments>http://www.cynergysoftware.com/2010/02/web-based-crm-software-features-online-crm/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 22:12:09 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[online CRM]]></category>
		<category><![CDATA[Web Based CRM]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2578</guid>
		<description><![CDATA[Many of the features that are optional in other software packages are standard in Cynergy.]]></description>
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		<title>Measuring Customer Satisfaction in the Contact Center &#8211; Part 2</title>
		<link>http://www.cynergysoftware.com/2010/02/measuring-customer-satisfaction-in-the-contact-center-part-2/</link>
		<comments>http://www.cynergysoftware.com/2010/02/measuring-customer-satisfaction-in-the-contact-center-part-2/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 13:01:55 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer survey]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2474</guid>
		<description><![CDATA[Your customers have high expectations of your company whether you realize it or not. Think of your customer satisfaction survey as a tool to help you take your contact center to the next level, one tier higher than that of the competition!]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Old Time Customer Support</title>
		<link>http://www.cynergysoftware.com/2010/02/old-time-customer-support/</link>
		<comments>http://www.cynergysoftware.com/2010/02/old-time-customer-support/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 22:52:54 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Web based customer support]]></category>
		<category><![CDATA[customer support]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2521</guid>
		<description><![CDATA[That Dog Won’t Hunt

What is it going to take to be able to compete in business over the next 24 months?  As the economy improves (it can’t get any worse, can it?)  we are all looking for ways to increase our business faster and better than the next guy.  And I don’t think things have [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Measuring Customer Satisfaction in Your Contact Center &#8211; Part 1</title>
		<link>http://www.cynergysoftware.com/2010/02/measuring-customer-satisfaction-in-your-contact-center-part-1/</link>
		<comments>http://www.cynergysoftware.com/2010/02/measuring-customer-satisfaction-in-your-contact-center-part-1/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 13:00:15 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2472</guid>
		<description><![CDATA["Call centers have become obsessed with customer satisfaction. Unfortunately, not all of them know how to measure it." ]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Help Desk Software Saves the Day!</title>
		<link>http://www.cynergysoftware.com/2010/02/help-desk-software-saves-the-day/</link>
		<comments>http://www.cynergysoftware.com/2010/02/help-desk-software-saves-the-day/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 01:41:27 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Service Management Software]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[Customer Support Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2485</guid>
		<description><![CDATA[About a month ago I got a call from a client overseas.  They were having issues keeping track of a flood of calls that they were getting from remote users.  They had been tracking the clients in the past using emails and an Excel spreadsheet.  Thus every time they would receive a call or email, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Does Your CRM System Drive or Facilitate Your Processes?</title>
		<link>http://www.cynergysoftware.com/2010/02/does-your-crm-system-drive-or-facilitate-your-processes/</link>
		<comments>http://www.cynergysoftware.com/2010/02/does-your-crm-system-drive-or-facilitate-your-processes/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 13:33:31 +0000</pubDate>
		<dc:creator>Sally</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[configurable]]></category>
		<category><![CDATA[CRM system]]></category>
		<category><![CDATA[customizable]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=2476</guid>
		<description><![CDATA[An organization's CRM system can either effectively support or hinder their business agility and capacity to respond to change which affects their overall corporate performance and customer satisfaction. ]]></description>
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		<slash:comments>0</slash:comments>
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