End User E-mail Ticketing for Trouble Ticket Software

End User E-mail ticketing is the easiest way for customers to create a trouble ticket on a web based help desk. Customers can simply go to your website, write an E-mail to your “ticket” E-mail address, send it and instantly create a ticket!

It’s convenient for customers because they can create an incident on trouble ticket software without having to wait for business hours or call in. It’s convenient for your business because it allows trouble tickets to be made any time of the day without the need of a support technician. This frees up staff to work on fixing the issue instead of answering phone calls.

The E-mail trouble ticket will have the address of sender, the title of the E-mail will be the title of the ticket and the body of the E-mail will be transformed into the body of the trouble ticket. A Support technician will be assigned the ticket and then can fix the problem without further interruption. It’s that’s easy.

Cynergy Trouble Ticket Software can also send a confirmation E-mail to that customer with details about the ticket they created and who is assigned to fix it.