Email: You will want to dedicate an Email address to the task such as: newticket@yourorganization.com or support@yourorganization.com . You can have multiple addresses if you want to direct the tickets to different groups as well. This is set up through the admin section of Cynergy email ticketing software.
When your end user sends a ticket from Outlook, it will look like this….
When the ticket is received in your email inbox, it looks like this…..
The END USER will get a response in their email that looks like this….
NOTE: The End User ticket shows the Categories, User Assigned to, Details, Date/Time Etc;
When the ticket goes into Cynergy, it looks like this….
ONCE OPENED BY THE SERVICE MANAGEMENT SOFTWARE USER IT LOOKS LIKE THIS….
When the Email goes into Cynergy, this is the end result
This is what the end user sees in their email inbox
Bottom portion of the Cynergy Ticket shows HISTORY of the Email Ticketing System 
