Did you see the Blondie cartoon yesterday? If not, here is a brief synopsis:

Dagwood is shown at his desk with his computer blowing smoke and sporting a huge “ALERT” on the screen. Dagwood is on the phone saying, “Tech Support, I’m gonna stay calm, cool, and collected. This computer is driving me nuts!!

In the second frame, Dagwood is being told by a help desk agent, “Sorry, this is the help line for irate customers who are screaming their lungs out! Our cool, calm, and collected line is 1-888- . . . .”

In the last frame Dagwood is standing up and screaming, “ARE YOU KIDDING?!! The help desk agent is answering, “Attaboy! Much better! Now . . . what seems to be the problem?”

How many of us have felt that way? How many companies have customers who feel like that is how they get treated?

What is the solution to frustrated customers? How can we help our customers?

Try this 3-step process:

1. Purchase help desk software

2. Train help desk agents

3. Be proactive