IS YOUR CUSTOMER SUPPORT HELP DESK OR EMPLOYEE SUPPORT FRUSTRATING YOU? CALL US TODAY TO DISCUSS YOUR BUSINESS AND HOW WE CAN HELP FOR ONLY $49 Mo. CALL 405 516 2420 NOW!

Cynergy Ticket Tracking Software has everything needed to run an efficient customer support help desk.

HELP DESK SOFTWARE FEATURES:

Email Ticketing – automatically create tickets from customer emails
Customer Notifications – send your customers automatic or manual ticket status updates
Ticket Notifications – update your technicians and customers with custom email templates
End User Portal – end users create accounts, login, submit and view tickets.
Knowledge base – for customer self help FAQ libraries.
Time Tracking – record time spent resolving tickets.
Ticket Assignment – assign and re-assign tickets to users or groups.
Scheduled Tickets – tickets will activate on the set date and time with notifications.
Recurring Tickets – create recurring tickets for maintenance, annual surveys and more.
Rules Engine – create custom rules that automatically process active trouble tickets based on your preferences.
PROJECT MANAGER – Great for managing projects within the same Customer Support Software system.  Set Milestones and Benchmarks on a time line that holds people accountable within the service management software.

Sign up for a free 30-day trial to try Cynergy Web Based Customer Support Software for yourself. At the end of the trial we will migrate all of your settings and information to your permanent installation at no charge. Call or email our support team any time during your trial for help or training.

Need more features?
To get more features like sales opportunity management, integrated web forms, project management and asset management check out Cynergy Enterprise.

Cynergy Ticket (click for large view)

Contact Us
405-516-2420
support@cynergysoftware.com
sales@cynergysoftware.com