Companies that have not implemented effective Online Web Based Customer Support Software are failing to take full advantage of the Web’s potential to improve their customer satisfaction and retention, and are often struggling with long telephone call wait times, a backlog of unanswered customer e-mails, and huge support costs, not to mention reduced sales and unhappy customers.
Learn How Cynergy Help Desk Software Can Help.
Cynergy Web Based Customer Support Software offers CRM that includes:
| Powerful Contact Management | |
| Customer Tracking and Ticketing | |
| Employee Tracking & Ticketing | |
| Prospect Sales | |
| Opportunity Campaign Management | |
| Knowledgebase Library | |
| Asset Management | |
| Sales Rules & Escalation Engine |
Two Effective Ways to Resolve Your Customer Issues:
| Install Cynergy Help Desk Software on your web server | |
| We will host your Cynergy Help Desk Software on our server |
View Cynergy Web Based Customer Support Software Brochure
The World’s Top Companies Can’t Be Wrong
Many of our large clients, such as G.E., Sprint, Embarq, Bank of the West, Allstate Bank, and Browning use Cynergy Help Desk Software in their accounting departments, customer service areas and employee support divisions. Some of our clients integrate Cynergy Help Desk Software into their enterprise applications, such as Peoplesoft, so they can replicate automatic updates on the system in near real time. Others, such as Dynamic Technologies or On Call Computers, use Cynergy’s powerful tracking and ticketing to track billable time on jobsites for their engineers and technicians. St. Luke’s Hospital in Houston traces special menu orders for the dietary department using Cynergy’s superior, customizable tracking and ticketing capabilities. Unless you have the proper contact manager fields and areas to store information, it is very difficult to be able to track and store this data.
Different clients with different needs all using the same software? Sure! Because Cynergy Help Desk Software is highly customizable to fit your company’s initiatives and goals. Combine this cutting-edge CRM with our responsive development team, and it’s easy to see how Cynergy Help Desk Software can make a huge difference to your bottom line, no matter how tight it might be.
Cynergy Web Based Customer Support Software Works
Cynergy is a very affordable Web Based Customer Support Software easily customized for many different applications. Our award-winning software provides:
| Three different methods for users to submit tickets | |
| The ability to restrict customers or employees from access to specific areas | |
| End user access to our sophisticated Knowledge Center to find resolutions BEFORE the call reaches your service desk | |
| Automatic leads received into the Opportunity Module from the download webform on your website |
View Our Best Practices Checklist.
Who Is Cynergy Software?
U.S. Infotel is our Telephony parent, specializing in screen pops, outbound desktop dialing, and VoIP/SIP systems. Therefore, Cynergy is fully TAPI compliant.
Cynergy Help Desk was released to the public 7 years ago due to our extensive background and experience with CRM products such as HEAT® software, Remedy, BMC, Saleslogix, Microsoft CRM and Goldmine applications.
While our emphasis is on retaining and increasing customer relationships using our Web Based Customer Support Software, our Opportunity “pipeline” module allows salespeople the same remote access to Cynergy that your support and internal people use. And the contact manager that allows you to track customer records, phone numbers, and emails is the best you will see.
Register for a free demonstration of Cynergy today, or call 405-516-2420 to learn more about how Cynergy Help Desk Software can improve your business and profits.
