Cynergy Contact Manager Software

The Cynergy Help Desk Application brings all your customer contacts together into one organized database with a calendar for the entire company.

This advanced, web-based Contact Management system will:

	Keep you on top of all your service needs
	Improve CRM
	Boost the sales cycle
	Target your marketing to the right customers

Cynergy systems enable you to view assets, opportunities, and incident or project history within each contact record.

"If you see John Jones through John Jones' eyes, you'll sell John Jones what John Jones buys." -- Dale Carnegie

Good CRM keep customers from going over to the competition.

However, you don't want your salespeople spending all of their time performing help desk administrative and customer relationship tasks. Cynergy help desk software has been designed by salespeople, for salespeople, so your staff can spend their valuable time establishing contact with client prospects and building on existing relationships, not filling out reports and creating forecasts. Our help desk management solutions can do that for them... along with keeping all customer information accessible to your entire staff.

Cynergy provides full time access to customer records.

The Cynergy service desk allows management and agents to access the contact database from home, office, hotel, airport, client site, anywhere reachable by a web browser. And with wireless and satellite technology, that means anywhere.

Cynergy software is designed with the busy salesperson in mind.

After logging in to the personalized company site, information can be entered to update records and check help desk customer active/ trouble tickets. Any information obtained from the client is updated on the fly. The Contact Manager, along with Opportunity Manager, helps you successfully turn a lead into a customer! Track them from point of initial contact to project end.

Customized Reports allow help desk managers to review the activity of each individual agent or agent group. View at a glance how many appointments an employee has completed, sales performed, and tasks scheduled for the future. These data reports can be funneled into other software systems such as Oracle or Sybase and be integrated into an accounting program when desired.

FREE WHITE PAPER ON CUSTOMER SERVICE

Cynergy Help Desk Features Online CRM

Cynergy Help Desk is web-enabled software that can be utilized for online CRM. This Help Desk resource area provides customers with online tools to submit and track sales activities and emails.

Help Desk Customer Features:

	File Attachments from web forms
	Ability to assign a priority for the pending sale
	Viewing of the customer history
	Unlimited number of users

Staff Area Help Desk

Staff logs into the Cynergy Contact Manager to update customer details and forecast pending sales.

Help Desk Staff Features:

	CRM Performance Tracking: Sales staff can view the percentage of deals they have closed
	Service requests can be assigned to other staff members
	Staff members can view or attach files when updating customer requests
	Easy call display shows pending sales and forecasted closings.
	Predefined templates
	Knowledge base management system

Administration Area Help Desk Features

The administration area provides control over all users and the system setup.

	Change layout via the template editor
	User management, including the ability to create user accounts
	Staff Management: View staff performance and response time
	Customer Relationship Management Overview
	Create an unlimited number of categories
	Manage help desk software configuration
	Email all client/ customer help desk users
	Search Customer databases
	Easily customize the help desk system design via templates
	Edit the Help Desk email response templates
	and much more...

Download Full List of Cynergy Features [Requires Acrobat Reader]