Cynergy Web-Based CRM Software
The Cynergy Web-Based CRM Software Application brings all your customer relationships together into one organized database so your organization has a perfect Web- Based CRM Software tool.
This advanced Web Based CRM Software system will:
| Keep you on top of all your service desk needs | |
| Improved CRM Tools for Customer tracking | |
| Boost sales and shorten support cycle | |
| Build Business Intelligence for solving problems |
Cynergy systems enable you to view assets, escalated tickets, and incident or project history within each contact record.
“It’s Simple, Solve problems for employees/customers, and you keep both.”
Good CRM keeps customers from going over to the competition.
However, you don’t want your customer service and salespeople spending all of their time performing help desk administrative and customer relationship tasks. Cynergy Web-Based CRM software has been designed by service and salespeople, so your staff can spend their valuable time establishing contact with client prospects and building on existing relationships, not filling out reports and creating forecasts. Our help desk management solutions can do that for them… along with keeping all customer information accessible to your entire staff.
Cynergy provides full time access to customer records.
The Service desk allows management and agents to access the contact database from home, office, hotel, airport, client site, anywhere reachable by a web browser. And with wireless and satellite technology, that means anywhere.
Our software is designed with the busy sales or service person in mind.
After logging in to the Web-Based CRM Software, information can be entered to update records and check help desk customer active/ trouble tickets. Any information obtained from the client is updated on the fly. The Opportunity Manager, helps you successfully turn a lead into a customer! Track them from point of initial contact to project end.
Customized Reports allow help desk managers to review the activity of each individual agent or agent group. View at a glance how many appointments an employee has completed, sales performed, and tasks scheduled for the future. These data reports can be funneled into other software systems such as Oracle or Sybase and be integrated into an accounting program when desired.
FREE WHITE PAPER ON CUSTOMER SERVICE
Cynergy Web-Based CRM Software Features Online CRM
Cynergy HelpDesk is web-enabled software that can be utilized for online CRM. This HelpDesk resource area provides customers with online tools to submit and track sales activities and emails.
HelpDesk Customer Features:
| File Attachments from web forms | |
| Ability to assign a priority for the pending activity | |
| Viewing of the customer history | |
| Unlimited number of users |
Staff Area HelpDesk
Staff logs in to update customer support details and perhaps even forecast pending sales.
HelpDesk Software Features:
| CRM Performance Tracking: Sales staff can view the percentage of deals they have closed | |
| Service requests can be assigned to other staff members | |
| Staff members can view or attach files when updating customer requests | |
| Easy call display shows pending sales and forecasted closings. | |
| Predefined templates | |
| Knowledge base management system to solve problems quickly |
Administration Area Features
The administration area provides control over all users and the system setup.
| Change layout via the template editor | |
| User management, including the ability to create user accounts | |
| Staff Management: View staff performance and response time | |
| Customer Relationship Management Overview | |
| Create an unlimited number of categories | |
| Manage help desk software configuration | |
| Email all client/ customer help desk users | |
| Search Customer databases | |
| Easily customize the help desk system design via templates | |
| Edit the Help Desk email response templates | |
| and much more… |
Download Full List of Features [Requires Acrobat Reader]
