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	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; IT Help Desk</title>
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		<title>Web Help Desk Software: No Risks and Low Costs Help Desk</title>
		<link>http://www.cynergysoftware.com/web-help-desk-software-no-risks-and-low-costs-help-desk/</link>
		<comments>http://www.cynergysoftware.com/web-help-desk-software-no-risks-and-low-costs-help-desk/#comments</comments>
		<pubDate>Tue, 08 Sep 2009 19:47:29 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[help desk software]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[web help desk software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/?p=1328</guid>
		<description><![CDATA[There are over 400 different help desk softwares available. However, not all are web-hosted.]]></description>
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		<title>Here&#8217;s Help to Keep Your Sanity</title>
		<link>http://www.cynergysoftware.com/heres-help-to-keep-your-sanity/</link>
		<comments>http://www.cynergysoftware.com/heres-help-to-keep-your-sanity/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 22:06:21 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk troubles]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[helpdesk humor]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=427</guid>
		<description><![CDATA[A phone call to a Help Desk Caller: &#8220;Can you tell me how to control my mouse?&#8221; Agent: &#8220;Place your hand over the mouse and put your thumb on one side with your index finger on the left button, your middle finger on the right button. Then move the mouse around.&#8221; Caller: &#8220;It keeps slipping [...]]]></description>
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		<title>It&#8217;s Not Just Help Desk Software</title>
		<link>http://www.cynergysoftware.com/its-not-just-help-desk-software/</link>
		<comments>http://www.cynergysoftware.com/its-not-just-help-desk-software/#comments</comments>
		<pubDate>Fri, 26 Jun 2009 20:11:11 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Helpdesk Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=372</guid>
		<description><![CDATA[Research has shown that customers value a good experience even more than a good price! What can your company do to give your customers the feeling of a good experience and a good ongoing relationship?]]></description>
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		<title>How Does Your Customer Support Software Measure Up?</title>
		<link>http://www.cynergysoftware.com/how-does-your-customer-support-software-measure-up/</link>
		<comments>http://www.cynergysoftware.com/how-does-your-customer-support-software-measure-up/#comments</comments>
		<pubDate>Fri, 19 Jun 2009 19:57:42 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[Web Based CRM Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=351</guid>
		<description><![CDATA[Web based tools offer flexibility and worldwide usability in diagnosing and fixing all types of problems. They greatly increase customer satisfaction because the problem is diagnosed and fixed all in one contact.]]></description>
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		<title>Up Thoughts on Incident Tickets in Down Times</title>
		<link>http://www.cynergysoftware.com/up-thoughts-on-incident-tickets-in-down-times/</link>
		<comments>http://www.cynergysoftware.com/up-thoughts-on-incident-tickets-in-down-times/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 15:03:53 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[help desk troubles]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[trouble ticket]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=338</guid>
		<description><![CDATA[This should make American companies much more customer-centric and better able to actually help people and supply products and services that are wanted and needed in the years to come. Now that's an 'up' thought in a 'down' time.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Memorial Day: Remembering our Veterans &#8211; The Originators of Customer Service</title>
		<link>http://www.cynergysoftware.com/memorial-day-remembering-our-veterans-the-originators-of-customer-service/</link>
		<comments>http://www.cynergysoftware.com/memorial-day-remembering-our-veterans-the-originators-of-customer-service/#comments</comments>
		<pubDate>Mon, 25 May 2009 19:02:12 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=270</guid>
		<description><![CDATA[Their customer service was immediate and effective. They clearly understood the problem and they acted to effectively solve it as quickly as possible. That is the essence of customer service.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The New Role of IT in Business</title>
		<link>http://www.cynergysoftware.com/the-new-role-of-it-in-business/</link>
		<comments>http://www.cynergysoftware.com/the-new-role-of-it-in-business/#comments</comments>
		<pubDate>Sat, 25 Apr 2009 19:48:43 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[IT]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=194</guid>
		<description><![CDATA[Many companies are still structured with an IT team as totally separate from other teams such as the product development team or sales team. In the future, successful and growing companies will integrate IT staff within each business unit.]]></description>
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		<title>Choosing IT Help Desk Software – Least Expensive vs. Most Effective</title>
		<link>http://www.cynergysoftware.com/choosing-it-help-desk-software-%e2%80%93-least-expensive-vs-most-effective/</link>
		<comments>http://www.cynergysoftware.com/choosing-it-help-desk-software-%e2%80%93-least-expensive-vs-most-effective/#comments</comments>
		<pubDate>Sat, 18 Apr 2009 13:54:40 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[Helpdesk Software]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[IT Help Desk Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=168</guid>
		<description><![CDATA[Because Help Desks serve a variety of functions from one company to another and even within large corporations, the Help Desk software must have capabilities that support the functions for which it will be used. If the IT Help Desk Software cannot be customized for your company’s needs, it probably will only serve their needs for a short time and you will be looking for new software within five years . . .]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Choosing the Best Help Desk Software</title>
		<link>http://www.cynergysoftware.com/choosing-the-best-it-help-desk-software/</link>
		<comments>http://www.cynergysoftware.com/choosing-the-best-it-help-desk-software/#comments</comments>
		<pubDate>Mon, 13 Apr 2009 02:14:21 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[How to]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[help desk software]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[IT Help Desk Software]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=120</guid>
		<description><![CDATA[“What features do I look for in the perfect IT Help Desk Software?” First you have to evaluate what you are trying to accomplish. An IT Help Desk for a Fortune 500 company with 10,000 employees and a large IT department is obviously entirely different than one for an IT Help Desk that serves 150 end user customers,]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Optimize Your IT Solutions</title>
		<link>http://www.cynergysoftware.com/optimize-your-it-solutions/</link>
		<comments>http://www.cynergysoftware.com/optimize-your-it-solutions/#comments</comments>
		<pubDate>Wed, 08 Apr 2009 16:55:36 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[IT]]></category>

		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=100</guid>
		<description><![CDATA[IT (Information Technology) can serve as a catalyst for business transformation.]]></description>
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		<slash:comments>0</slash:comments>
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