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	<title>Cynergy Help Desk SoftwareCynergy Help Desk Software &#187; help desk troubles</title>
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		<title>Active Ticket: Key Component of Trouble Ticket Software</title>
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		<pubDate>Fri, 04 Sep 2009 17:03:30 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[help desk troubles]]></category>
		<category><![CDATA[trouble ticket software]]></category>

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		<description><![CDATA[One of the best descriptors is "Active Ticket." That is the name given to Cynergy Software's trouble ticket.]]></description>
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		<title>Here&#8217;s Help to Keep Your Sanity</title>
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		<pubDate>Tue, 21 Jul 2009 22:06:21 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[help desk troubles]]></category>
		<category><![CDATA[IT Help Desk]]></category>
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		<guid isPermaLink="false">http://www.cynergysoftware.com/blog/?p=427</guid>
		<description><![CDATA[A phone call to a Help Desk Caller: &#8220;Can you tell me how to control my mouse?&#8221; Agent: &#8220;Place your hand over the mouse and put your thumb on one side with your index finger on the left button, your middle finger on the right button. Then move the mouse around.&#8221; Caller: &#8220;It keeps slipping [...]]]></description>
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		<title>Up Thoughts on Incident Tickets in Down Times</title>
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		<pubDate>Mon, 15 Jun 2009 15:03:53 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Customer Support Software]]></category>
		<category><![CDATA[help desk troubles]]></category>
		<category><![CDATA[IT Help Desk]]></category>
		<category><![CDATA[Help Desk]]></category>
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		<description><![CDATA[This should make American companies much more customer-centric and better able to actually help people and supply products and services that are wanted and needed in the years to come. Now that's an 'up' thought in a 'down' time.]]></description>
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