“Our business has grown over 300% over the last 3 years, and we keep it organized with the Best Help Desk Software in our industry as far as we are concerned, ” stated Gene Szakowsky of Secure Integrations, one of the leading Video Security and monitoring companies in the U.S. today.

I had used Cynergy Customer Support Software in a former company, thus was familiar with it already.  And when I decided to launch my own business, I knew I would need the best web based help desk software that I could afford, and Cynergy was the answer.  I had used several other customer support software systems in previous companies that I had worked for, but Cynergy had some features such as asset management that even the high end  help desk software systems did not have.

For example:  Project Management.   Cynergy developed a project management module that seemed to fit my business model better than something I could have developed on my own.  I needed a way to track our installs, projects, that worked with the ticketing system in such a way that our people could track eveything that was going on.  The project management that they offered gave us benchmarks and dialog that allowed our people to communicate and finish projects in less time.  Again Cynergy was the best solution for the job.

Opportunity Management.  Since I was starting a new company, I knew that I would need a way of tracking our salespeople and resellers.  We had people on both coasts as well as the central part of the U.S., thus keeping track of them was critical to our business.  And having a system that allowed us to track the pipeline progress within the same system as help desk ticketing, simply gave us the best customer service  software that we could hope for.

Since Cynergy was written in asp.net, and had help desk along with project management, including SLA agreements and escalation gave us the best of breed product we could hope for.

Of course, we never dreamed that our business would explode the way that it did, but again, Cynergy proved themselves to be the best software we could hope for.  They not only grew right along with us, but also delivered top shelp customer service and support allowing us to focus on our business growth and profitability.

We have recommended Cynergy many times and encourage anyone to show us something better,”

Gene Szatkowsky, President, Secure Integrations.

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