End User Portal / EMAIL

Tickets can be launched via a simple email, or through the end user portal.  When the desired email addresses such as:  support@yourcompany.com  are set up, we strip out the Subject of the email and the body of the email and insert that automatically into a ticket, notifying your appropriate users of the act.  The end user portal can be customized to allow end users to build their own ticket through a questionnaire or list of fields.