Asset Management Software

Keeping Track of Important Assets

The Cynergy HelpDesk  Solution includes an Asset Manager module that tracks software, licensing, hardware, technical equipment, virtually any kind of Asset that you want to keep track of detailed information on.  You can even build a trouble ticket around an Asset that is linked to a contact, site, or contact.  This gives you tremendous flexibility when solving problems.  Our powerful Asset Management Software has over 5 kinds of  customizable fields that fit your help desk management needs via a central data repository. These fields include drop down pick lists with unlimited parent/child relationships, check boxes, radio buttons, text fields, day/date fields, and “field masking” that forces the user to input information in properly before allowing them to go to the next screen in the service management software.

The Cynergy Helpdesk solution allows you to search by the asset, prior to launching a ticket.  That asset is linked to a contact for record keeping accuracy.

Management can attach any documents, such manuals, configuration settings, and/or lease agreements, etc., to every asset managing its entire lifecycle including lease and/or purchase, repair, and disposal. Each asset’s information can be stored electronically and is accessible to anyone with permission to allow them to track company assets or those of an organization.

Asset Management