Asset Management
Cynergy includes an Asset Management Software data repository that stores detailed information on virtually any kind of business asset. Track your inventory of tech equipment, computer hardware, software, licenses and more. Attach each asset’s product manuals, configuration settings, lease agreements and other documents. Manage the lifecycle of your assets, from acquisition to repair and disposal.
Why integrate asset management with your help desk? Simply because so many user requests directly involve your assets. An employee requests a new computer monitor. A customer misplaces his records on the software you sold him. These issues and many more are efficiently resolved when you can search by the asset prior to launching a ticket. Cynergy can even link your assets directly to the contacts using them.
Cynergy provides unlimited user-defined fields, including check boxes, radio buttons, text and date labels. Employ drop-down lists with multiple parent/child relationships or “field masking,” requiring a user to input information properly before allowing access to the next screen. Restrict access to the data as you see fit. Keeping detailed records in the Asset Management Software serves customers better and gives you peace-of-mind.