Cynergy ASP Help Desk Software / TESTIMONIAL

“When we were looking for a suitable ASP Help Desk Software we were simply overwhelmed” stated Carol Spowart, CEO of Eastman Technologies in Southern California.  Eastman Technologies is one of the leading Avaya Business Telephone System and Polycom Dealers in specialized video.

Spowart also said, “Seven years ago we were going through a terrific growth spurt along with the economy in Southern California.”  We had outgrown our current solution for CRM, and desperately needed an ASP Help Desk Software that would suit our needs and that we could grow with.  We looked at 12 or 15 Help Desk Solutions and knew that we needed an ASP.net Help Desk Solution that also had some robust CRM attributes.  We narrowed it down to three, and Cynergy ASP.net Help Desk Software fit the bill for our company.  It was powerful enough to handle our growth, yet affordable for our growing company.  We were looking for a solution that had the following features:

ASP Help Desk with powerful ticketing:  We needed a way to handle tickets for both our Avaya business model and our Polycom clients as well.  Cynergy ASP.net Help Desk Software had escalation, SLA management, and ticket cloning as well as ticket merging that made the task of building tickets easy for our engineers and help desk people alike.

ASP Help Desk Software with strong CRM attributes:  We had 3 levels of database structure for our large clients.  The “middle” tier allowed us to to establish divisions or “sites” for our clients so we could see the tree structure of their organization as well as the contacts and their relationships.

ASP.net Help Desk Software with scheduling functionality that allowed our service reps to see everyone that was scheduled for installs, moves, and repairs.   Cynergy had a calendar and ticketing system that worked together. It also had attributes only found in specialty hr help desk software packages we had looked at.  These assist the HR Management to be able to make critical predictive decisions that can alter the strategy of an organization.

ASP Help Desk Software with email ticketing:  This was paramount for us because it allowed our clients to log tickets via email as well as end user portal.  We even designed a web form system on our website that would allow our clients to upgrade their after hours SLA status easily and efficiently.  This feature alone accounted for an additional 20K in sales the first year it was implemented.

Finally an ASP Help Desk Software that allowed us to track assets of our clients.   Keeping track of our growing client base had become larger than any whiteboard we could implement, thus the addition of an asset tracking system gave us information that we never had before.

Now that the economy in California has become challenging, keeping track of our jobs, clients, and engineers onsite has become even more important to our profitability and level of good service our clients have come to expect from us.  We simply could not operate without Cynergy ASP Help Desk Software.

Carol Spowart  CEO  Eastman Technologies