Help Desk Software has two central parts: trouble tickets and knowledge base. Every software package refers to its trouble tickets with its own term. One of the best descriptors is “Active Ticket.” That is the name given to Cynergy Software’s trouble ticket.

Let’s say you want to create a trouble ticket for an entire department. You can do that with Active Ticket. How about submit your trouble ticket using the Internet? You can do it. Or if you are a manager of a help desk and you want to see the tracking and time spent to resolve an issue. You can do that.

Most companies want reports, but every company is different in what they want those reports to say and to look like. The information may vary considerably from one company to another. However, Active Ticket can be customized to give more than 300 different reports, any of which can be auto delivered.

One of the best features is the ability to have unlimited user-defined fields.The trouble tickets can even be searched using those user-defined fields.

With Active Ticket your trouble ticketing system is streamlined, yet you can track any issue starting with e-mail notifications, oversee time spent on all issues, and view trouble histories of each customer.

Try a video demo today to see if you are ready to streamline your trouble ticketing process!