Active Ticket “help desk” Software
Cynergy Active Ticket offers many unique features to help your company:
| Streamline trouble tickets | |
| Resolve customer service issues | |
| Provide tracking for “help desk” customer service management |
Cynergy Active Ticket is one of the best full featured systems on the “help desk” software market today. And yet, the cost of Cynergy Active Ticket is extremely inexpensive compared to systems such as Heat® and Remedy®. Cynergy has additional features that assist Help Desk Agents to be able to solve problems in short order as well as giving management tools they need to make critical decisions.
Cynergy Active Ticket Benefits
| Trouble Issues- Ticket escalation via trouble ticket rules | |
| Ticket Templates for repetitive issues | |
| Unlimited user-defined fields | |
| Submission of trouble tickets via web form | |
| Permission driven – Tickets can only be edited by staff members or management with specified permissions | |
| Email notification of every ticket and issue response | |
| Search trouble tickets by any field including user-defined fields | |
| View ticket history within Customer or Contact record | |
| Management can oversee issue tracking and time spent | |
| Time Tracking | |
| Ticket Printing | |
| Over 300+ Reports (custom reports + auto delivery of reports) |
Cynergy is an ideal active help desk ticketing software system for companies providing customer support to many users, but with only one technician.
Cynergy web-based help desk software can:
| Easily track and manage customer and/or end-user emails | |
| Efficiently track and manage trouble ticket support requests | |
| Create a trouble ticket for an entire department or group | |
| Submission of trouble tickets via web form |
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