Cynergy Help Desk Software

Help Desk Software-Customer Support Software
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Archive for November 2009

Cyber Monday: Cynergy Offers Free Software

By Steve · Comments (0)
Monday, November 30th, 2009

Everybody has a deal for Cyber Monday. However, Cynergy Software has a deal every day. Try Cynergy Software for free from now until January 2010.

Utilize a Big Company Web Based HelpDesk Solution Without a Large Budget with Cynergy Software Subscription.

Cynergy Software Subscription provides a web-based helpdesk software solution to your business infrastructure with the security and capabilities of a LAN application for as little as $37 a month! The price includes: Hosting, Cynergy Active Ticket, Full Web Based HelpDesk Subscription, over 300+ reports, Knowledge Center, Contact Management, Time Tracking, and Scheduler. No setup fee!

The Asset Management Module and Knowledge Base Module are included in the price. Other modules are available to add-on (additional fees will be incurred):
- Active Directory
- Inventory
- Invoicing
- Integration into Enterprise Platforms
- Chat
- TAPI Screen Pops and Dial Out from CRM Record
- Web form submission template

HelpDesk Customer Support is available via telephone, email, and online portal. Updates and new releases included in subscription. No set up fee!

First quarter of Subscription must be pre-paid, then subsequent payments paid monthly, quarterly, semi-annually or annually.

Need Help? Call 405-516-2420, choose Option 1 or email: sales@cynergysoftware.com

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Categories : Web Based CRM Software, Web based customer support
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Black Friday: Put Your Business in the Black Now

By Steve · Comments (0)
Friday, November 27th, 2009

Why is today called Black Friday? That’s simple. Retailers sell so much stuff the day after Thanksgiving that their businesses start running in the black instead of the red!

What about your business? Is it running in the black or in the red? What are you doing to put it into the black? Will it be operating in the black by the end of the year?

What will help your business operate in the black?
- Improved lead generation
- Better lead follow-up
- Improved customer care
- Efficient help desk
- Cost effective customer service

Customers are the heart of every business. It is imperative that you find, follow up and care for your customers.

Encourage your present customers to recommend your company. Ask for referrals you can follow up! Then follow up with helpful information and ask if you can call or e-mail again.

Ask present and prospective customers about their needs. Even if your company cannot fulfill their needs, find a company that can . . . and ask them to remember your company to their colleagues (and ask for a referral you can follow up).

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Categories : Customer Support Software, Web based customer support
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What Does Your Active Ticket Help Desk Software Need?

By Steve · Comments (0)
Monday, November 23rd, 2009

Do you need a web based help desk software that easily tracks and manages customer and/or end-user e-mails? Does it need to efficiently track and manage trouble tickets? Does it need to create a trouble ticket for an entire department or group?

If your company provides active ticket customer support to many users but you only have one or two IT technicians, you need a help desk software that:
- Uses trouble ticket rules to automatically escalate
- Can provide ticket templates for repetitive issues
- Has unlimited user-defined fields
- Is permission driven
- Notifies managers of ticket and issue responses
- Tracks time spent on issues
- Prints tickets
- Provides customizable reports
- Gives the options of searching trouble tickets by any field and viewing ticket histories withing the customer or conact record

If any of this sounds interesting to you, contact us for more information or a free trial today.

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Categories : help desk software, Web Based CRM Software

The Gratitude Attitude

By Steve · Comments (1)
Friday, November 20th, 2009

We’re in a recession. Business isn’t doing well. Many people are out of jobs. Many of those who do have jobs aren’t working as much or making as much money as they did a year or two ago.

Thanksgiving DayYet, next week is Thanksgiving. The time when we should all be thankful — grateful, for the blessings we do have. And most of us do have a lot for which to be thankful — even if we spend a lot of time complaining!

When things are not going as we think they should, we need to start writing down all the things we have to be grateful for. There’s always something, no matter how small. Sometimes, we just need to take a step back to see it – we can’t see the picture when we’re in the frame.

Gratitude helps you see what is working in your life. It gives you a positive outlook which, in turn, gives you a good attitude. That puts you in a good mood which may help you get or retain customers which will put you in a better mood. In this positive state, you can step back and see new ways to improve your business.

To really reap the benefits of the practice of gratitude, you need to do three things:

1. Acknowledge your feelings. When you think about all the things for which you are grateful, let your whole body feel the gratitude. Stop and say to yourself: “I am so thankful for . . . ” and just relax and let that radiate throughout your body. It will release positive endorphins which will help you fight illness and chronic diseases and make you feel wonderfully alive.

2. Write it down. Each day write down at least 3 things for which you are grateful. Keep a journal. When you write, you are physically involved with your gratitude. That anchors the gratitude in your body. It also helps you remember it throughout the day.

3. Put out a reminder. I once knew someone who had a stuffed bear. The bear had a button to push to listen to a story. Every time that person saw her bear sitting in the chair in her office, she felt love even when she didn’t push the button. Set out a dish or a stuffed toy or a figurine that will remind you of your thankfulness. Then each time you see it during the day, stop and acknowledge your feelings of gratitude.

The gratitude attitude will become part of your daily routine in just three weeks. You will feel better. Your health will actually improve. Your life will get better! Try it!

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4 Customer-Centric Strategies

By Steve · Comments (0)
Wednesday, November 18th, 2009

4 Customer-Centric Strategies

Everywhere you look, you see new buzzwords. One of the biggest is “customer-centric” and it is often associated with “selling.” That seems to be an oxymoron – isn’t all selling about the customer and his needs? What does it really mean to be customer-centric in your approach? How is that different from what you are already doing? Let’s look at 4 strategies that will help your selling become more customer-centric.

1. Make sure every single contact is valuable – for your customer. Would your customer pay you $500 for every meeting? If not, you’re vulnerable. Unless customers think their time with you is well spent, there’s a high likelihood they could disappear into a black hole.

2. Bring your customers a way to spend less money with your company. While this may hurt you financially at the onset, the trust it engenders pays for itself many times over. And, it’s better for you to bring up this topic than for your customer to hear about it from competitors.

3. Update customers on what their colleagues are doing. Corporate decision makers, with their nose to the grindstone, often have no idea what others in the organization are doing. Bring them ideas from their peers in different divisions. Set up meetings to share best
practices. Be the network.

4. Respect their time; it’s their most precious commodity. The days of “winging it” are past.
Customers today expect you to research their companies prior to meeting, come in with an
agenda, ask insightful questions, and lead the conversation.

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Categories : Customer Support Software
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Selling Services

By Steve · Comments (0)
Monday, November 16th, 2009

5 Solutions to Selling Services

Are you having trouble selling services now? One of the things we all tend to do when selling services is to focus on the features and benefits. And often those benefits are more for us than for the customers. Instead we need to put ourselves into our customers’ shoes and focus on the benefits they need and the value those benefits add to their lives and their companies. Learn to be your customers by trying these five ideas this week on your web based help desk.!

1. Adopt your customers’ objectives – and their problems – as your own. Invest time getting the straight scoop on their key performance indicators, strategic imperatives, and top priorities. Ask yourself, “How can I help my customer achieve these objectives? How can I help my customer overcome his obstacles?” Continually look for any ideas that could have an impact.

2. Challenge your customer’s thinking. Ask provocative questions, bring fresh insights from outside the industry, offer a different perspective, and address assumptions or business directives that don’t quite make sense.

3. Frame everything from your customer’s perspective. Phone calls, meetings, presentations, and proposals are always about how you can help your customer achieve his or her objectives. Remember, your offering is simply a tool; it’s not what she wants.

4. Help customers understand and navigate the internal barriers to changes. The complexity of today’s solutions, combined with the challenge of getting internal buy-in and support, can be overwhelming for people who make these decisions once every few years. Give them guidance.

5. Use changing priorities to continually bring value. Keep up-to-date on what’s happening in your customer’s organization, and always be asking: “What ramifications does this have for his business? How can our products/services make a positive impact?” Bring your ideas to your customer.

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Categories : Customer Support Software, Uncategorized
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5 Techniques to Develop New Business During the Downturn

By Steve · Comments (0)
Friday, November 13th, 2009

How can you take advantage of the economic downturn to increase your business? There are 5 methods you can use to generate new business now.

1. Instead of selling your product or service, consider a lease agreement. If you sell software, try a SaaS model. Use a free trial period to hook new business.

2. Mop up the wreckage. Many companies have gone out of business in the past two years. Which of your prospects and customers moved to a competitor during the past two years? Contact them now and see if they are happy or if they are looking due to increased pricing or having lost features or support.

3. Understand why your customers use you! By asking your customers why they really use you, you will discover your true value. You may be trying to sell based on quicker response time when most of your customers use you because you are reliable. Position your product or service on these new-found values.

4. Consider selling in a new geographic area. The use of the internet allows sales to come from any part of the globe. Learn how to market to a new sector or area. You may find that the need for your product or service is not being met in a particular area of the world or business sector.

5. Review what worked in the past. If your company is ten years old or older, you’ve weathered other downturns. Review techniques you have used in the past and apply them today.

The key to grabbing business today lies in understanding why you got business in the past. It is of utmost importance to look at your past sales techniques and see how they could be used today and to talk to your customers to see what they like. By using those two techniques to approach customers of other companies, you will be able to get their attention. Then offer them a free trial or a lease instead of sales situation.

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Categories : Blog, Customer Service Management Software
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Health Care We Can All Use

By Steve · Comments (0)
Wednesday, November 11th, 2009

Are you as tired as I am of hearing about Obama-Care and Pelosi-Care and all the issues with the Health Care Bill? Of course, you are! But you are also worried about what will pass and what it will mean to you (and your parents and your children) in terms of taxes and items the government will cover.

But there is another area of health care you need to be concerned about – the care of the health of your customers and prospects! What are their needs and how are you responding? Whether you sell a product or a service, you must be concerned about your customers’ concerns.

Assume that same-old, same-old is not working effectively and look for more effective and efficient sales strategies. Try white papers and case studies to give away, use Twitter and Facebook, or try Pay-Per-Click on the internet.

Put yourself in the shoes of your customer or prospect. You need to ask some of them what keeps them awake at night. Find out their needs. Learn what is affecting their health and the health of their businesses. Think about how their problems can be solved by your company.

Speak to the needs of your customers and prospects. Don’t worry about flashing lists of features and benefits. Instead, tell them the value of your product or service. Explain how it solves the problem that is keeping them awake at night!

If your customers are not staying up at night worrying, their health will be better. If they are able to improve their businesses, the health of the businesses will be better. Therefore, you have the power to improve health care!

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Categories : Customer Support Software, Help Desk
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4 Ways to Sell More Merchandise During a Slump

By Steve · Comments (0)
Monday, November 9th, 2009

This recession is a real bad deal for those businesses that sell to consumers. Instead of refusing to acknowledge that we are in a recession and saying, “business will pick up soon,” you need to take action and learn how to find prospects and turn them into customers. Here are 4 ways to do that:

1. Interact with customers. Managers need to be on the sales floor or wherever there are customers. Be helpful. Ask questions. Don’t be afraid of the answers. Find out what they like about your business, what they don’t like, what they wish they could find, etc.

2. Create buzz by leveraging your present customers. Invite your present customers to give a testimonial to post on your web site. If you have a retail store, invite customers to act as pseudo-salespeople on a Saturday. Advertise it as a “talk to our customers day.”

3. Keep sales people selling and customer service people doing customer service. Sure, a customer service person can sell or upsell or cross-sell, but your best sales person is someone who loves to sell – all the time. Take advantage of those people.

4. Help all your employees to leverage their networks. Everyone knows someone who knows someone. Teach your employees to network. Ask them to tell 3-5 people they know about an upcoming sale and encourage them to ask those people to each tell 3-5 more people. If you only have 10 employees and each tells 5 people who each tell 5 people, that will be 250 people who get a personal invitation to your sale!

Using just these four strategies to change the way you do business will increase your business. At the same time, your present customers will love you and become more loyal. And, at the same time, they will become sales people for you wherever they go. The best advertisement is an excited customer!

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Categories : Customer Service Management Software
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3 Keys to Better Customer Service

By Steve · Comments (0)
Thursday, November 5th, 2009

Do you have good customer service? Do you feel simply changing customer service software could improve your customer service? In most cases, customer service can be improved. Here are three keys to better customer service:


1. Be Proactive rather than Reactive.
Sears has not achieved their success by doing the exact same thing for the last 30 years or by simply reacting when a customer complains. What does the front of the catalog emphasize? Customer service! How do you know that? Because the front of the catalog always says “We’re always open. Prices guaranteed until . . . Our phone number is . . . ” Customer service is in the forefront.

2. Listen to your customers.
Guessing what your customers need or want will not satisfy your customers. Only when you start asking them and actively listening to their responses will you begin to understand what they want and need. Then you will be better able to supply them with what they are looking for.

3. Know what makes your company different from your competitors.
Research your competitors. Understand what they offer. Learn what their customers like. Figure out what you do or have that is different . . . and better. Know why it is better and more desirable. Which points are simply features and which are truly benefits. For example, lower prices are not better customer service – they are simply better prices. However, calling a customer to see what problems or questions they have is better customer service if nobody in your industry except you does that.

And always use a software that offers the kinds of features and benefits that your company needs. Never pay for features that are of no use to your company. Realize true value for the money you pay and give your customers value for their time and effort.

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Categories : Customer Service Management Software, Customer Support Software
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