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| Cynergy Software Modules to Improve Your Customer Service |
| Active Ticket |
Contact Manager |
Asset Manager |
| Active Ticket offers many unique features to streamline trouble ticket submission and issue tracking, improve support management, and keep track of internal issues. Cynergy easily tracks issues and manages customer and/or end-user emails and trouble ticket requests. |
Cynergy brings all your contacts together into one organized database with a calendar for the entire company. Active Ticket is an advanced Contact Manager system which keeps you on top. |
Tracks any asset with customizable fields and manufacturer information to fit your business needs. Unlimited parent/child relationship capabilities improves ticketing. |
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| Knowledge Center |
Report Writing |
Opportunity Manager |
| Articles, FAQs, Resolutions, Announcements, and How To Documents can be crated and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security. |
Lets you gain instant visibility into help desk data. Reports export to .csv, .pdf, or Excel. Can be automatically emailed on demand and utilizes Crystal Report Writer. |
Cynergy keeps track of leads, quotes, and products effortlessly while effectively turning leads into customers. Sales pipeline view and access for managers. |
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| Client Hosted |
| Host Cynergy Help Desk on your own server, while giving all of your user’s application web access. Upgrades are easy with our auto-update program. |
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| Cynergy Hosted |
| We can host Cynergy for you in our Tier 1 secure facility, all you need is a browser to gain access through a password protected system. |
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| Cynergy Subscription |
| We can host Cynergy for you in our Tier 1 secure facility, all you need is a browser to gain access through a password protected program. |
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