Powerful ticketing systems are complex. We work hard to deliver a clean, simple experience.
Track every issue from first report to full resolution. Cynergy Active Ticketing Software accepts user requests via any of four formats: email, a simple webform on your website, a customizable user portal, or manual entry (usually entered by a support team member who receives a user’s phone call). The ticketing software immediately assigns each request a unique ticket number and notifies your team with SLA alarms and alerts.Read More..
We host purchased licenses on our secure servers and offer a risk-free, monthly service model.
Incredibly flexible! Most people install Cynergy on their own servers, however we do host purchased licenses on our on our secure servers. We even offer a risk-free, monthly service model.Read More..
Customize forms and user fields to seamlessly fit with your organization’s needs. Cynergy Service Desk Software is very customizable for your business processes. Integrate Cynergy with just about every other business tool you can think of. Help Desk Support Software, Help Desk Ticketing Software, Customer Support Software, HRIS Ticketing Solution and much more.Read More..
Quickly enable your agents to solve problems using Email Ticketing. The heart of the Cynergy Help Desk Ticketing software is it’s ease of use. The best help desk ticketing software has to be easy to use for new support personnel, yet powerful enough to support thousands of end users that are in the organization. Help desk ticketing software is an essential tool for all businesses today and should be considered an indispensible part of your customer service protocol. However, many companies have issues understanding the security risks versus benefits when it comes to implementing the software and which packages provide excellent security.Read More..
Cynergy’s FAQ/KnowledgeBase makes it easy to upload information to the system, yet requires approval from the administrator so that the integrity of the information is protected from worthless information being put into the system. Also, having the Artificial Intelligence that seeks answers while you type will help to solve problems before they escalate. You can also add tickets to the knowledge center helping help desk agents solve problems faster and easier.Read More..
Easy ticket escalation helps you to focus your attention where needed most. Our Rules Based Escalation features built into Cynergy keep track of your clients SLA agreements as well as their warranty contracts and expiring warnings. There is also a desktop notification system that warns you even if you are not logged into Cynergy.Read More..